Senior Technical Account Manager

Job Requisition  #

25WD94029

Autodesk is seeking an experienced Technical Account Manager (TAM) with strong Manufacturing (MFG) expertise to help enterprise customers maximize the value of their Autodesk investment. As a trusted technical advisor, you will guide customers through support optimization, adoption strategies, workflow insights, and long‑term technical success.

You will collaborate closely with Customer Success Managers, Technical Support, Customer Advocates, and Adoption Specialists to deliver a seamless support experience and provide proactive, data‑driven recommendations that help customers achieve measurable business outcomes. Success in this role requires a background in Mechanical, Industrial, Electrical, or Automotive Engineering, experience supporting large‑scale enterprise technologies, and a deep understanding of manufacturing workflows.

You will join Autodesk’s Technical Adoption and Success organization within Customer Technical Success—an environment that values professional development, cross‑functional collaboration, and high performance. The Technical Account Management team owns the customer support experience and plays a key role in ensuring technical success, driving adoption, and delivering customer delight.

• Establish and maintain strong relationships with enterprise Manufacturing customers as a trusted technical advisor.
• Collaborate with Customer Success Managers and technical teams to support customer success plans and deliver an exceptional Customer Technical Success experience.
• Lead priority handling of critical issues and monitor service‑level performance to ensure timely resolution.
• Provide technical assistance and data‑driven recommendations to improve customer workflows and product usage.
• Identify opportunities for improvement using a problem‑management mindset and proactive analysis of customer environments.
• Partner with customer IT and design teams to support successful installation, licensing, deployment, and performance of Autodesk applications and services.
• Coordinate coaching activities from the customer success plan to support adoption.
• Engage customers proactively through support case reviews, performance assessments, and alignment of technical insights with business objectives.
• Support key customer events, helping ensure readiness and successful execution.

• Bachelor's degree or equivalent experience in Mechanical, Electrical, Automotive, Industrial engineering or a related field.
• Minimum 5 years' experience in using or supporting Autodesk products and cloud services for large enterprise clients in a professional services role.
• Strong troubleshooting and analytical skills.
• Expert knowledge of Autodesk products for MFG workflows such as Vault, AutoCAD, Inventor, and Fusion.
• Experience delivering presentations, remote webinars, knowledgebase articles and individual training content.
• Experience working and troubleshooting in enterprise environment.
• Able to manage several projects at a time, setting the right priorities.
• Fluent in English, additional language a plus.

• Strong communicator and able to build relationships at all levels, taking initiative.
• Ability to present technical information to a live or virtual audience.
• Technical consulting experience and/or technical project delivery experience with large, demanding clients.
• Experience in Autodesk Platform Services is a plus.

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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