Field Service Technician

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Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

• Transform waste collection to drive a better future for generations to come.

• Adaptability - The waste industry and technology are ever‑changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission‑driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well‑being, and the long‑term sustainability of our environment.
• Human‑first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

The individual in this role will be exceptionally motivated, energetic, customer‑focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general and some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.

This role requires travel up to 70% of the time.

• Installation of computer and hardware components on large commercial trucks.
• Troubleshoot and resolve installation issues in a timely and professional manner.
• Provide technical assistance to the technical Support Team.
• Assist in the preparation of customer shipments, including light in‑house component assembly, hardware configuration, unit burn‑in, data logging, and packing/shipping.
• Process return material authorizations (RMAs).
• Efficient administration of work, both internally and externally (paperwork and record keeping).
• Unit repairs, both hardware and software, including troubleshooting and clear communication with development engineers about any issues/bugs found.
• Other duties as assigned.

• Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy‑duty vehicles preferred.
• Solid track record of high‑quality electronics installations.
• A high degree of personal motivation, initiative, and flexibility.
• Experience with troubleshooting computer hardware and software.
• Proven ability to work well with a team.
• Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.

• Exceptional verbal and written communication skills.
• Tech savvy.
• Creative problem solver.
• Able to learn quickly, multitask, and manage your time efficiently.
• Experience with CRM software, ideally Salesforce.
• Experience with Microsoft and Google Office Suites.
• Demonstrated ability to roll up sleeves and work with team members in a hands‑on capacity.
• Highest standards of accuracy and precision; highly organized.

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401(k) match
• Unlimited PTO
• Ten company holidays
• 1 volunteer day
• Summer Fridays

Pay Range For This Role Is 24 - 25 USD per hour (US Office).

Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.