Product Support Specialist III

Product Support Specialist III: 25-07135

2 days ago Be among the first 25 applicants

Primary Skills
:
Specialist
- Expert, Autodesk Fusion (Expert), CAM (Advanced), CNC Programming (Intermediate), Customer Service (Advanced)

Contract Type
: W2

Duration
: 5+ Months

Location
:
Portland, OR

Pay Range
: $75 to $80/hour

We are seeking an Advanced Level Autodesk Fusion Specialist for a hybrid role based in Portland, OR, focusing on leveraging Autodesk Fusion capabilities to enhance IT systems operations within our dynamic team. The ideal candidate will directly engage with customers through various communication channels and utilize their expert Fusion skills alongside a strong customer service mindset to solve complex issues. This position requires a blend of technical prowess in Autodesk Fusion and CAM, teamed with excellent communication and teamwork abilities.

• Analyze and evaluate IT systems operations utilizing Autodesk Fusion.
• Determine user needs and requirements to recommend system improvements.
• Direct customer interaction via email, phone, and chat to resolve issues.
• Follow proper documentation workflows and case management practices.
• Work under immediate supervision, reporting to a project leader or manager.

• High-level proficiency with Autodesk Fusion.
• Excellent customer service soft skills.
• Positive team collaboration mindset.

• 2-5 years of relevant industry experience, with a preference for candidates possessing experience with Fusion, CAM workflows (e.g., Fusion 360 CAM, Power Mill), CNC Programming, Machining or Machine Setup.
• Familiarity with FEA/CAE tools is considered a plus.
• Strong troubleshooting and analytical skills, alongside exemplary written and verbal English communication capabilities, are required. Fluency in additional languages is a bonus.

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized as Inc’s Best Workplaces 2024 and Silicon Valley’s Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor’s Best Places to Work (2023 & 2022).

We’re industry leaders in IT staffing, providing solutions to Fortune 100 companies. Join Akraya today and let us help you find your dream career.

Mid-Senior level

Full-time

Other

IT Services and IT Consulting