Field Service Technician II - Portland

Overview

Field Service Technician II – Portland based in Portland, OR
, to provide service, troubleshooting, and repair for single- and three-phase UPS and related peripherals. Deliver expert technical support, resolve system issues to board level, and ensure reliable, responsive service for customers.

• Deliver On-Site Service: start-up, preventive and remedial maintenance, field modifications, and testing of power quality products at customer sites.
• Be the Technical Expert: provide support to internal teams, third-party providers, and end users.
• Inspect & Document: test and evaluate failed products, components, and systems before factory return, documenting status and findings.
• Stay Ready for Emergencies: schedule and provide on-call technical support and field service to keep customers online.
• Collaborate Across Departments: work with other MEPPI teams to identify solutions that improve system performance and protection.
• Advance Projects: participate in daily project meetings as required, ensuring service input and support.
• Troubleshoot & Repair: identify and repair routine UPS failures; escalate complex issues when necessary.
• Support Long-Term Reliability: recommend service offerings such as battery upgrades to optimize customer investments.
• Solve Complex Failures: troubleshoot UPS malfunctions down to board level with minimal supervision.
• Maintain Accuracy: keep detailed service records and prepare reports analyzing inspections, repairs, and issues.
• Mentor Others: guide less experienced technicians in troubleshooting and repairs.
• Operate with Integrity: submit accurate, timely expense reports in compliance with company policies.

• Education & Experience:
  
  Associate’s degree in Electrical, Electronics, or related technical field, plus 4+ years of experience troubleshooting and repairing electrical/electronic products—or equivalent combination.
• UPS Expertise: intermediate knowledge of UPS systems and peripherals, including data center electrical equipment.
• Technical Proficiency: advanced knowledge of mechanical and electronic test equipment, including operation, data collection, and reporting.
• Networking
  
  Skills:
  
  basic understanding of communication and networking protocols.
• Certifications:
  
  OSHA-10 Construction and NFPA-70E certifications required.
• Problem-Solving Ability: advanced analytical skills with strong attention to detail.
• Communication
  
  Skills:
  
  strong interpersonal and presentation skills for effective collaboration with customers, suppliers, and colleagues.
• Technical Knowledge: ability to read and interpret detailed schematics and facility one-line diagrams.
• Computer
  
  Skills:
  
  advanced proficiency in Microsoft Office and MRP/ERP systems.

• Competitive Compensation:
  Salary starting at $85K+ annually, based on experience.
• Comprehensive Health Coverage: MEPPI covers 90% of medical, dental, and vision premiums.
• Retirement Security: 401(k) plan with up to 4% company match.
• Paid Time Off:
  Vacation accrual after 90 days, plus 12 paid holidays annually.
• Career Development:
  Professional training, certifications, and tuition assistance to grow your skills.
• Employee Benefits:
  
  Profit sharing and product/service discounts.

Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.

We are committed to inclusivity and fair consideration of all applicants.