Digital Banking Operations Manager

Montgomery Park, 2701 NW Vaughn St, Portland, Oregon, United States of America

Posted Monday, November 24, 2025 at 11:00 AM

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community.

OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Manager, Digital Banking Operations.

We invite you to explore and grow your career with us!

The Manager, Digital Banking Operations will be responsible for leading the creation, development, and implementation of auditable and repeatable processes for our digital banking operations. This role involves performing User Acceptance Testing (UAT), analyzing data, and working cross-functionally to improve the overall digital experience for our members. The ideal candidate will have a strong understanding of digital banking platforms, operations, and data analytics, with the ability to define and deliver technical requirements.

• Join the team of On-call resources for technical and operational issues impacting digital banking. Some shifts outside of standard working hours in support of software deployments or special projects.
• Lead technical and operational incident resolution for digital products.

• Lead the development and documentation of auditable, repeatable, and scalable processes to streamline digital banking operations.
• Work closely with internal teams, including IT, project management, and business partners, to ensure efficient workflow management and continuous process improvement.
• Identify opportunities for automation, efficiency gains, and risk reduction through process redesigns.
• Plan, execute, and manage UAT for digital banking products, services, and system updates to ensure they meet the business and functional requirements.
• Develop test cases and scripts, coordinate testing efforts, and report on test results.
• Work with internal stakeholders to ensure that issues are identified, tracked, and resolved during the UAT phase.

• Lead authority on digital banking data within the credit union's data warehouse, ensuring accuracy, consistency, and integrity of data across digital banking platforms.
• Design, develop, and maintain Power BI dashboards and/or other reports to provide actionable insights on key performance indicators (KPIs), member behavior, transaction trends, and system performance.
• Partner with stakeholders to identify new data sources and reporting requirements, ensuring alignment with business goals and operational efficiency.
• Continuously monitor and optimize data reporting processes, ensuring timely and accurate delivery of insights to key decision-makers.
• Provide actionable insights and recommendations to management and cross-functional teams based on data analysis.
• Partner with business, technology, and operations teams to ensure digital banking initiatives are implemented successfully and efficiently.
• Support the resolution of technical issues, ensuring proper troubleshooting and effective communication with relevant stakeholders.
• Stay current with emerging digital banking trends, technologies, and best practices, and apply this knowledge to improve internal processes.
• Ensure compliance with industry regulations, security standards, and credit union policies.

Analytical & Problem-Solving

Skills:

• Excellent analytical, problem-solving, and troubleshooting skills.
• Ability to interpret complex data, identify trends, and derive actionable insights.
• Attention to detail with a focus on delivering accurate and high-quality results.

Soft Skills:

• Strong…