Point-of-Sale; POS Field Service Technician

Position: Point-of-Sale (POS) Field Service Technician

Company Overview

At Versi Tech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem‑solvers in action, and growth partners in spirit. Our legacy is a commitment to forward‑thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user‑friendly.

We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.

Versi Tech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit‑to‑stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.

Who We Are

We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow‑moving organizations.

We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN
  : committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.
• We are HUMAN
  : grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT
  : embracing a culture of fun and approachability, prioritizing our partners and team members first.

How will you make an impact in this role?

We are seeking a dedicated and skilled Field Service Technician to join our Tonic & Versi POS team based in Portland, OR. This role involves installing, maintaining, and troubleshooting Point‑of‑Sale (POS) systems for our clients, including merchants and partners. The ideal candidate will have strong technical expertise, exceptional customer service skills, and the ability to work independently in the field.

Key Responsibilities Installation and Configuration

• Install Tonic & Versi POS hardware and software at customer locations.
• Ensure all components are properly set up, tested, and operational.

Technical Support

• Diagnose and resolve technical issues related to POS systems, including hardware, software, and connectivity.
• Provide on‑site and remote support as needed.

Customer Training

• Train clients on using the POS system, ensuring they understand its functionality and features.
• Offer guidance and best practices to maximize system efficiency.

Maintenance and Repairs

• Conduct routine maintenance and updates to ensure system reliability.
• Replace or repair hardware components as required.

Documentation and Reporting

• Maintain detailed service records, including installation reports, repair logs, and client interactions.
• Communicate issues, updates, and resolutions effectively with the internal support team.

This is a hybrid role with travel expectations within the Oregon region to client sites, with up to 25% travel outside the Oregon area as required.

Qualifications

Preferred Qualifications

• Prior experience in the restaurant or hospitality industry is highly valued.
  • Understanding restaurant workflows, point‑of‑sale systems, and kitchen operations is a plus.
  • Hands‑on experience working in a restaurant environment can provide valuable context for supporting our clients effectively.

Technical Skills

• Experience with POS systems, IT networks, and hardware troubleshooting.
• Proficiency in Windows‑based systems and basic networking concepts.

Education & Experience

• High school diploma or equivalent (technical certifications are a plus).
• 2+ years of technical support, IT, or field service experience preferred.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently and manage time effectively.

Physical Requirements

• Ability to lift and transport equipment (up to 50 lbs).
• Comfortable…