Field Technician

Portland, OR

Are you a team-oriented engineer? Enthusiastic about technology? Elevate is looking to add dedicated, eager, open-minded engineers to our Portland office. The Elevate Technology Group is an Oregon IT Services and engineering firm headquartered in Portland, Oregon. Established in 2010, we invest in people while creating technology solutions with honesty and integrity. As a Microsoft Gold Partner, we challenge our engineers with meaningful projects that grow their skills and foster a learning culture through continuing education, mentoring programs, and weekly brainstorming sessions.

• Excellent analytical and problem‑solving skills with the ability to think quickly and offer alternatives.
• Excellent team skills, including mentoring and supporting others.
• Proven experience writing modern software and web applications.
• Proven experience with normalized database design and development.
• Organized, goal-oriented, motivated self‑starter who can work well in a team environment.
• Working knowledge of agile software development, automated testing and unit testing is beneficial.
• Bachelor’s Degree in Computer Science, or related field plus 3–5 or more years of experience.
• Strong communication skills; verbal and written.
• The desire to be a part of something bigger than yourself.

• “Above and Beyond” client-facing customer service with acute active listening skills.
• Organizational skills to follow through on outstanding issues or commitments.
• Effective communicator to fully understand problems, reiterate and explain simplistically a path to resolution with ownership to completion.
• Able to educate on “user errors” to empower clients with additional technical know-how.
• Mindset of cleanliness, from physical cable management to keeping the workstation or site cleaner than when arrived.
• Excellent time management and dependability to assess individual calendar and schedule appropriately.
• Troubleshooting, decision making, creativity and problem solving.
• Diligent in recursively documenting site information and issues by providing clear and concise ticket notes.
• Attention to detail.
• Self‑motivated.
• Ability to prioritize requests based on business impact.
• Identify areas for process and efficiency improvement.
• Technical Software
  
  Skills:
  • Basic knowledge of BIOS, software, Windows or firmware updates, and operating system reinstallation.
  • Proficient in the Microsoft Suite and Office 365.
  • General knowledge of navigating third‑party applications to diagnose issues.
• Hardware
  
  Skills:
  • General understanding of basic networking from a user workstation perspective.
  • Preferred general knowledge of on‑premise network infrastructure.
  • Basic knowledge of computer/laptop hardware components and disassembly/reassembly.
  • Ability to use general tools for equipment installs or replacements, network rack mounting, and other assemblage tasks.
  • Preferred ability to use general networking tools.

• Must be able to lift 50lbs.
• Must be organized and adaptable.
• Must be dependable and able to work independently.
• Must be able to multitask.

• Competitive salary with annual reviews.
• Work‑life balance with a focus on families.
• Paid Time Off.
• Paid Holidays.
• Dependent Care Flex Accounts.
• Insurance options including Health, Vision, Dental, and Supplemental.
• Employee Assistance Program (EAP).

Elevate invests in learning and growth opportunities like continued education, brainstorming sessions, conferences, and community involvement. Support for life goals development. Tuition and continuing education reimbursement. MSDN Premium and an Azure allotment as Microsoft Gold Partner. Opportunities for formal and informal training on new technologies. Support for pursuing certifications.

• Mid‑Senior level

• Full‑time

• Engineering and Information Technology

• IT Services and IT Consulting