Senior Employee Relations Partner

Overview

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we invite you to explore a career with us and help the world's best companies optimize their digital applications.

New Relic's People Team is seeking a proactive Sr. Employee Relations (ER) Manager who will focus on maintaining a fair, legally sound, and consistent work environment through effective management of employee relations issues, investigation procedures, and policy application across our global operations. This role serves as the subject matter expert (SME) for all global and local ER policies, directly contributing to mitigating organizational risk and fostering positive employee relationships.

• Serve as the subject matter expert on all global and local ER policies, providing interpretation and risk-based guidance to HR Business Partners (HRBPs) and managers.
• Manage and document complex employee relations investigations, escalating high-risk sensitive cases to senior HR leaders or legal partners as appropriate.
• Provide clear, consistent, and legally sound advice to managers on policy interpretation, especially in cases where local laws intersect with global standards.
• Provide day-to-day performance management guidance to management (coaching, counseling, career development, performance improvement plans, disciplinary actions, etc.)
• Often play the role of coach, mediator, and connector between employees and management.
• Execute the dissemination and maintenance of global HR policies and the employee handbook, ensuring consistent interpretation while accommodating local legal requirements.
• Apply current knowledge of international and US labor laws to ER cases, partnering with Legal and HRBPs to assess the impact of new legislation on existing practices.
• Design, maintain, and standardize official employment templates for multi-country use, ensuring localization of legal clauses where required.
• Support the identification of new or streamlined global HR operational processes (e.g., leave management, international onboarding/offboarding) to enhance efficiency and compliance across all entities.
• Help establish and maintain system of record for all investigations and documented performance issues
• Create consistent reporting process/dashboard that can be shared on demand and monthly cadence
• Take a holistic approach to investigations, identifying themes, root causes and key issues and partner with HRBPs and Legal on proactive solutions
• Company-wide training on key performance management and employee topics
• Improve and scale the company approach to employee relations and performance management

• 5-7 years of progressive HR experience in HR, with a strong focus on Employee Relations, policy administration, and HR compliance
• Experience with on-going and on demand reporting systems
• Experience with analytics and holistic reporting
• Experience with not only IUS but also global laws
• Experience working with and presenting to Company executives
• Experience managing employee relations (e.g., policy implementation, employee relations, and compliance) across multiple international jurisdictions.
• Demonstrated ability to adapt global policies to align with local labor laws, cultural norms, and statutory requirements.
• Strong foundational knowledge of major US employment laws (FLSA, Title VII, FMLA, ADA) and the ability to apply these laws directly to employee relations issues
• Demonstrated ability to efficiently research, interpret, and apply non-US labor and employment law principles under the direction of Legal and senior HR stakeholders
• Functional knowledge of HR principles, practice, and processes including employment federal, state, and local laws
• Strong problem solving, collaboration, critical thinking, and team building skills
• Attention to detail, the utmost discretion when working with confidential data, and dedication to customer service
• Bachelor's degree or…