Overnight Guest Experience Host

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Front Office

Hourly/Entry Level Employee

Full-time

22.75 Hourly US Dollar (USD) pay basis

WE ARE LOOKING FOR a Full Time Overnight Front Desk Clerk

Job Summary:

We are excited to share that Hyatt Regency Portland has an opportunity for people who love helping people.

Please join our Guest Experience team as an Overnight Front Desk Clerk.

The hourly rate is $22.75/hour, plus a $1.00/hour shift differential.

Responsibilities include but not limited to:

• Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
• Check guests in and out efficiently, processing payments, issuing room keys according to established procedures, and assisting with luggage as needed.
• Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
• Maintain accurate records of guest accounts, including billing information and room assignments.
• Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
• Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.

Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• Health Benefits for you and your dependents
• Paid Vacation, Sick and Holidays
• 401K Plan with Matching Contributions
• Employee Stock Purchase
• Complementary Meals
• Tuition Reimbursement Program
• Family Bonding Benefits as well as Oregon Paid Leave
• Complimentary hotel nights, friends & family discounts at Hyatt properties around the world

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Hyatt Regency Portland and Hyatt Hotels; a company that continuously earns a spot on Fortune s 100 Best Companies to Work For®, Fortune’s Great Place to Work®, and Fortune’s 100 Best Workplaces for Millennia ls.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

• Previous experience in a customer service or hospitality role preferred.
• Strong communication and interpersonal skills, with a positive and welcoming attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Flexibility to work overnight shifts between 11:00 PM and 7:30 AM, including on weekends and holidays.