Guest Experience Representative - Suites

Overview

$19.50 to $20.50

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team!

Whether you re starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:

Competitive pay and performance-based incentives;
Medical, dental, and vision coverage; 401(k) with profit sharing;
Generous paid time off;
Exclusive discounts at our properties;
Ongoing training, leadership development, and career growth opportunities. Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

• Front Desk Assistant responsibilities The Front Desk Agent is responsible for providing each guest with exceptional customer service and creating an excellent first impression and a lasting, memorable experience. Focusing on sharing the Oxford Hospitality Fundamentals at every encounter.
• Guest Services (80%): Assist guests with arrival and departure from the hotel, including occasional bell or valet assistance as needed, while providing positive guest experiences;
  Complete the registration process, confirming pertinent information in accordance to established guidelines;
  Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery);
  Provide information about the hotel, rooms, amenities, packages, and promotions in addition to local area offerings and events;
  Always provide a high level of customer service, taking time with guests to ensure every aspect of their stay is up to expectations;
  Maintain confidentiality of all guests and hotel information;
  Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolution;
  Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner;
  Resolve guest issues using Oxford Guest Recovery method;
  Resolve discrepancies on the room status report with Housekeeping;
  Promptly answer the telephone using positive and clear communication and input messages into the computer;
  Maintain high standards of personal appearance and grooming, including proper uniform and nametag;
  Be knowledgeable about and able to respond to emergency situations;
  Report maintenance repairs needed immediately to their supervisor or property management team.
• Administration (10%): Generate and print daily and weekly reports;
  Resolve system discrepancies such as the room status report with Housekeeping, inventory oversell balancing, and guest balances;
  Assist with sales or other administrative tasks as assigned including group rooming lists, proactive guest communication, and website audits;
  Complete daily activity log with pertinent shift information;
  Complete guest incident reports and relay guest incidents to supervisor and property management team;
  Access and accurately input information using a computer system and provided software.
• Other (10%): May be required to drive the hotel shuttle or vehicle;
  This position may be trained for Night Audit coverage;
  Adhere to attendance policies and maintain regular availability for scheduled shifts;
  Other hotel related duties as assigned. Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

• Adaptability/Flexibility - Maintains focus and a positive attitude amidst change or under pressure
• Company Character - Supports company vision and values
• Customer Focus - Builds positive and fruitful customer relationships
• Detail Orientation - Is accurate and methodical with details and/or numbers
• Ethics Integrity Values - Ably builds trust and is widely trusted
• Interpersonal Communication - Relates…