Guest Services Representative

Front Desk Agent – Sojourn Suites (Soon to be Hyatt!)

We're looking for a friendly and dedicated Front Desk Agent to join the team at Sojourn Suites! Our hotel is on the brink of an exciting transformation. While it might be a bit dated right now, we're kicking off a major renovation over the next year
, and we'll soon emerge as a brand-new Hyatt branded hotel
. We need someone enthusiastic to grow with us through this incredible journey, helping us provide excellent guest experiences during the transition and contributing to our future success as a Hyatt property,

Part Time:
Must be available for weekends and nights shift is 3p - 1130p Friday and Saturday or Friday and Sunday.

As a Front Desk Agent, you'll be the first friendly face our guests see and the heart of our hotel operations. Your key responsibilities will include:

• Warmly welcoming and checking in guests
  , ensuring a smooth and efficient arrival experience.

• Managing reservations
  , handling check-outs, and processing payments accurately.

• Answering phone calls and emails
  , providing information about hotel services, amenities, and local attractions.

• Assisting guests with requests and promptly resolving any concerns to ensure a comfortable stay.

• Maintaining a clean and organized lobby and front desk area
  .

• Collaborating with other hotel departments to ensure guest satisfaction.

• Exceptional Customer Service
  
  Skills:
  
  You genuinely enjoy helping people and thrive on making guests feel welcome.

• Positive and Professional Demeanor: You maintain a calm and friendly attitude, even during busy periods.

• Strong Communication
  
  Skills:
  
  You can clearly and effectively communicate with guests and team members, both verbally and in writing.

• Detail-Oriented: You're accurate with information and comfortable handling transactions and guest records.

• Problem-Solver: You can think on your feet and find solutions to guest concerns.

• Flexibility: You must be available to work evenings, including shifts as late as 1:00 AM, and weekends
  .

• Previous front desk or customer service experience in a hotel setting is a plus, but we're happy to train the right candidate with a great attitude!

This is a unique and exciting opportunity to be part of a pivotal moment in our hotel's history. You'll gain valuable experience and play a direct role in our transformation into a Hyatt-branded property. We offer a supportive work environment where your contributions are valued, and you'll have the chance to grow professionally as we evolve.

If you're ready to be part of our journey and help us build an outstanding future, we encourage you to apply!