Guest Services Agent | Sheraton Portland Airport Hotel

Guest Services Agent | Sheraton Portland Airport Hotel

Job Category: Front Desk

Requisition Number: GUEST
018125

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• Posted :
  January 13, 2026
• Full-Time
• On-site

Sheraton Portland Airport
8235 NE Airport Way
Portland, OR 97220, USA

You will be at the center of the hotel's universe—the front office. We need someone to be the welcoming face at our front desk. Are you happy, outgoing and wear a perma‑smile? Do you want to create a warm and welcoming environment for our guests by sharing your Cerro knowledge of the area? Then this could be the job for you.

In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check‑in to check‑out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast‑paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and roll with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You’ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

• High School diploma (or equivalent) and preferably three to six months of related experience.
• People‑person who interacts with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner.
• Ability to work well under pressure.

When You’re Here:

• You’ll be behind the desk for more than half  time, standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more.
• You must accommodate varying schedules including nights, weekends and holidays.
• In exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything‑but‑standard growing hotel company.

• High School diploma (or equivalent); 3–6 months related experience preferred.
• Excellent communication and customer service skills.
• Proficiency with computers, databases and property management systems.
немесе Physical ability to lift up to 50 lbs, stand/sit, walk, bend, twist, climb stairs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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