Complex Guest Service Agent - Portland Duniway

Position: Complex Guest Service Agent - Hilton Portland Downtown and the Duniway
The Iconic Hilton Portland Downtown  (Use the "Apply for this Job" box below). hilton com/en/hotels/pdxphhh hilton portland downtown/ andThe Duniway   Boutique Hotel in Downtown Portland   hilton com/en/hotels/pdxtphh the duniway portland/ are looking for their next Complex Guest Service Agent to join their dynamic team at the front desk  If you have a passion for customer service experience and want to learn and grow in the hospitality industry, this is the perfect opportunity  Come enjoy great perks like free meals during shifts, a robust benefits plan and discounted room rates for you and your family at Hilton Hotels

** The Ideal Candidate will** :

+ Have a minimum of 1 year customer service experience
+ Can work a flexible schedule that includes nights, weekends and holidays
+ Have the ability to provide effective communication with English language speaking guests
+ Possess computer skills in Microsoft Word, Excel, and PowerPoint, with the ability to effectively navigate the Internet
+ Knowledge of The OnQ is a PLUS

** Shift Pattern** :
Full Time

** Hourly Rate** : $20 00 per hour  plus incentives paid out monthly

** The Benefits
** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Go Hilton travel program: 100 nights of discounted travel
+ Access to your pay when you need it through Daily Pay
+ Hilton Shares:
Our employee stock purchase program  ESPP    you can purchase Hilton shares at a 15 percent discount
+ Maternity and parental leave
+ Debt

Free Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
+ Flexible shifts and days off
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at home care via Amazon Care
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best in Class Paid Time Off  PTO
+ 401K plan and company match to help save for your retirement

 Available benefits may vary depending upon property specific terms and conditions of employment

** What will I be doing?*
* As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check out including, but not limited to, ensuring rooms and services are correctly accounted, using the point of sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision,…