Assistant Room Operations Manager - Front Office

Assistant Room Operations Manager - Front Office

Join us as an Assistant Rooms Operations Manager to help the Hyatt Regency Portland at the Oregon Convention Center deliver exceptional guest experiences.

• Supports and manages the Operations departments while working closely with department managers and directors and other hotel divisions.
• Supervise, empower, lead, coach and motivate the Operations teams including hourly colleagues, leads, and supervisors toward achieving exceptional guest service results and complete colleague engagement.
• Assist the hotel in reaching service scores on our guest surveys.
• Ensure thorough communication and understanding with guests and other departments by reviewing hotel events and activities.
• Support Operations leaders in proactively reviewing staffing and equipment needs.
• Maintain a high energy, positive, professional appearance.
• Facilitate an environment establishing highest standards of quality service and ensure implementation through effective hiring, training development, promotion and continuous reinforcement.
• Administrative tasks may include payroll facilitation, reports, forecasts, point of sale procedures, inventory and budget management.
• Perform daily walk‑throughs in Operations departments to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.

• Health Benefits for you and your dependents.
• Paid vacation, sick leave and holidays.
• 401(k) plan with matching contributions.
• Employee stock purchase program.
• Wellbeing programs.
• Tri‑Met discount.
• Complementary meals.
• Tuition reimbursement program.
• Family bonding benefits and Oregon paid leave.
• Complimentary hotel nights, friends & family discounts at Hyatt properties worldwide.

• Full‑time management position requiring full flexibility, including weekends, evenings, holidays, and some overnights.
• A true desire to understand and anticipate the needs of others in a fast‑paced environment.
• Refined verbal and written communication skills.
• Proficient in general computer knowledge.
• Extremely creative, innovative, detail‑oriented and organized.
• Strong hotel operations experience.
• Previous experience as Operations supervisor or manager preferred.
• High energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service.

Location:

Portland, OR