Director of Hospitality Operations - Takibi PDX

Director of Hospitality Operations – Takibi PDX

We’re looking for a strategic leader to drive the profitability, reputation, and growth of Takibi restaurant located at our Portland headquarters. The role focuses on delivering exceptional food and hospitality experiences while expanding offerings and events that attract new customers.

The Director of Hospitality Operations leads Snow Peak’s food and hospitality operations, with primary focus on Takibi restaurant. Takibi expresses Snow Peak’s outdoor lifestyle philosophy through food and hospitality – it’s how we demonstrate our commitment to quality, craft, and community.

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect—how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

• FLSA:
  Salaried, exempt
• Status:
  Full Time, Benefit Eligible
• Reports To:
  
  VP of Snow Peak USA
• Schedule:
  
  On-site 5 days per week (45–50 hrs) with presence overlapping Takibi weekend operations (either Tuesday‑Saturday or Sunday‑Thursday)
• Salary: $85,000 – $110,000 DOE

• Balance priorities across three areas:
  1) operational excellence 40%,
  2) Takibi growth strategy 40%,
  3) future food and hospitality ventures for Snow Peak 20%
• Own Takibi’s profit and loss, including financial targets, expense management, labor, budget, and profitability metrics
• Work with Snow Peak’s Executive Chef team in Japan and executive leadership to establish long‑term objectives aligned with Snow Peak's mission and hospitality goals
• Lead food hospitality strategy, including guest experience standards, service model evolution, and expansion opportunities
• Provide regular operational, cultural, and financial updates to executive leadership and align objectives across Snow Peak departments

• Lead restaurant operations through both strategic oversight and active participation in key moments of service. Delegate routine execution to the Service Manager and Executive Sous Chef while remaining visible and engaged on the floor when needed.
• Define hospitality excellence standards, resolve escalated issues, and establish a culture of consistency, professionalism, and accountability
• Ensure critical processes have clear procedures (SOPs), regularly audit for compliance, and maintain all safety, sanitation, and legal requirements
• Monitor and manage COGS and labor costs to align with budget and operational targets

• Cultivate an inclusive and equitable workplace culture rooted in respect, curiosity, and hospitality
• Partner with HR to lead hiring, onboarding, performance management, and staffing plan decisions
• Lead regular meetings with FOH and BOH leadership to align on operational goals, team dynamics, and guest experience
• Facilitate all‑staff meetings and training to reinforce standards, culture, and communication
• Mentor and coach restaurant leaders; foster internal mobility and team development
• Maintain working knowledge of labor law and ensure compliance

• Lead Takibi’s event programming and special initiatives that drive traffic and brand visibility
• Partner with brand and project teams to integrate restaurant work with broader Snow Peak campaigns and initiatives, ensuring guest experiences align with Snow Peak's values

• Perform other related duties and projects as assigned

• 7 years of restaurant, 5 years of management experience

• Extensive knowledge of and passion for Japanese food and beverage
• Proficient understanding of Microsoft Office Suite
• Proficient knowledge of compliance related laws and regulations
• Proficient understanding of training in food safety
• Proficient writing and documentation
• Demonstrated success in the use of written personnel performance management tools
• Proficient expertise in Excel and performance…