Front Office Associate

Overview

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. This is a full-time position with Monday to Friday from 8:30am to 5:00pm. The role involves providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner.

Daily Pay may be available after the initial setup period.

• Greet and check-in patients scheduled for imaging services; process payments and copays as needed
• Answer phones and handle calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Push patient imaging via electronic interfaces
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Verify patient exam orders match exam schedules
• Schedule referrals and ensure proper authorizations are obtained
• Schedule walk-in patients
• Process requests for image orders and CDs from referring physicians and patients
• Maintain an up-to-date and accurate database of all current and potential referring physicians

• Verify patient s insurance coverage
• Pre-certify all patient exams with the patient s insurance company
• Obtain insurance authorizations
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

• Completes other tasks and projects as assigned

Required:

Preferred:

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on brilliant medicine, brilliant team, brilliant technology and services — all to provide the highest level of patient care possible. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and more.

Visit our career page to see them all:

RAYUS is an EO Employer/Vets/Disabled.

Daily Pay implementation is contingent upon initial set-up period.