Program Supervisor III

Overview

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Schedule: Monday - Friday, 8:00am - 4:30pm

Location: Karibu-2020 SE Powell Blvd, Portland, OR 97202

Compensation: $59,446 - $83K

This position will be responsible for the supervision of the Karibu Culturally-Specific Stabilization staff and the day to day operations of this program. The program will support 15 dormitory style beds for African American / Black men seeking to stabilize in the early stages of their recovery in a comprehensive, person-centered, and integrated program. The Karibu Supervisor is responsible for ensuring CCC is supporting the contract requirements of this program;

and includes providing supervision to peer specialists, case managers, and assistant case managers as well as collaborating and coordinating with integrated Behavioral Health Service (BHS) and Substance Use Disorder (SUD) programs.

• Supervise Peer Support Specialist, and Assistant Case Management Staff.
• Coordinate and monitor daily operations of staff, ensuring adequate staffing and coverage.
• Responsibilities include hiring, conducting regular performance evaluations, coaching, reviewing requests for time off and schedule changes, discipline, and termination of assigned personnel.
• Plan and facilitate regular staff & partner meetings.
• Co-facilitate interdisciplinary case consultations with clinical and supportive housing staff.
• Maintain effective communication with direct reports, supervisor, tenants and property management staff.
• Oversee appropriate management and maintenance of case management system. Input and maintain accurate records of client’s progress in working toward individualized housing goals using MS Office, Apricot and HMIS.
• Monitor building occupancy and vacancy of beds in order to ensure occupancy is at an optimal level.
• Assist in development and implementation of new program policies and procedures and processes as needed.
• Provide training, assistance and guidance to staff who are assisting clients in working toward the goals of recovery, healthcare connections, income enhancement, obtaining and maintaining permanent housing, and developing self-sufficiency.
• Aid and guide staff who are assisting individuals in completing needs assessments and developing goal driven plans.
• Assist the Associate Director of Supportive Housing as needed.
• Take a collaborative and hands-on approach with team members when difficult client related issues need resolution.
• Oversee and facilitate events as needed.
• Ensure program forms reflecting the current needs of the program are in place.
• Ensure accurate ongoing progress notes are in place.
• Attend clinical staff meetings and case conferences in order to help initiate aftercare plans for clients.
• Ensure proper coordination between Karibu Supportive Housing Staff and BHS and SUDs programs.
• Supervise and monitor all administrative responsibilities of staff in the Karibu program.
• Work as a team member with the CCC staff.
• Develop working relationships with alcohol & drug corrections treatment providers, mental health providers and other outside resources for Karibu clients.
• Monitor client utilization of assigned space.
• Provide reports and other paperwork as required.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Be available by cell phone 24/7 for all emergencies.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or…