Health Coach

Job Summary

Deliver telephone-based interventions promoting wellness, self care and chronic condition management using behavior-change approaches. As the recognized behavior change expert, act as a referral and resource for providers, support staff and others throughout the region. Offer members appropriately tailored resources and referrals within the KP system and outside community. Interact and collaborate with clinicians/health care team as needed to coordinate care/service and provide KPNW electronic medical records documentation.

To provide trainings/education on the department and its programs and services, as well as behavior change principles and wellness topics to members, clinicians, medical office staff, other Kaiser Permanente employees, employer groups, and the community.

• Conduct client triage to assess and provide appropriate health education services, counsel and motivate clients appropriate to clients stage of readiness, encourage personal responsibility and reinforce self-care principles. Operate as part of a multidisciplinary team with health care team, pharmacy, etc. Document clients progress, outcomes, etc. in KPNW electronic medical records, and in department databases as needed. Refer appropriately.
• Interact with medical staff via KPNW electronic medical records referrals, phone, e-mail, and other means to provide consultation on clients health education needs.
• Assist in the development, implementation and evaluation of health education interventions, products and webinars. Review and give input on staff/member communication, policies, protocols, programs and services specific to the health behavior coach team.
• Facilitate health education interventions/trainings to individuals and groups within and outside of KPNW including but not limited to KPNW staff, members, employer groups and community groups.
• Represent department to KPNW staff, inter-regional committees and work groups, employer groups, professional organizations, community health events and coalitions, worksites and promotional programs.
• Engage in activities to support department operations: participates in team and staff meetings and continuing education. Provide and participate in peer consult, support, and triage around Health Education Services interventions.
• Perform other duties which are appropriate to the position as requested.