Patient Navigator - AD

Overview

Title: Patient Navigator - AD226

Location: River House - 211 SE Caruthers St, Portland, OR 97214

Schedule: Monday through Friday, 8:00AM - 4:30PM (approx).

Wage Range: $24.15 - $30.45 non-exempt, hourly

If you are a motivated and dedicated Patient Navigator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA NW, you ll find a supportive and inclusive work environment where every member of our team is valued and respected. Whether you re passionate about healthcare, behavioral health, education, or social services, there s a place for you to make a positive impact.

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

At NARA NW, we provide essential services and support to Native American and Alaska Native people, empowering them to lead healthy, fulfilling lives. As an organization rooted in cultural heritage and community values, we offer a unique and rewarding opportunity to make a direct positive impact in the lives of others.

We have over 550 employees in a wide range of programs and services, including medical and dental care, addiction treatment, housing assistance, and cultural enrichment programs, there are endless opportunities to grow and thrive in your career while making a difference in the lives of others.

The Social Services Patient Navigator works independently and collaboratively with a team of health professionals to provide members with opportunities to improve self-management abilities, health outcomes, and satisfaction with health care in a culturally specific manner. The Patient Navigator will provide support navigating complex medical systems and addressing social determinates of health. The Patient Navigator will be responsible for utilizing a closed-loop referral system for documentation and reimbursement processes related to HRSN services.

• Answer and respond to inquiries in the resource/call center.
• Provide patient navigation through health care systems to eliminate barriers to care.
• Assist patients in navigating social services resources and programs.
• Maintain high level knowledge on all internal NARA NW programs, qualifications and intake processes.
• Assist patients in connecting with appropriate internal programs.
• Complete documentation in a closed-loop referral system.
• Submit necessary reimbursement/billing information related to HRSN services.
• Build productive relationships with internal and external community partners.
• Help patients keep track of upcoming appointments, schedule rides for appointments and support with understanding after care visit information.
• Attend trainings, conferences, workshops, and other meetings as directed by program directors.
• Coordinating appointments with providers to ensure timely delivery of diagnostic and treatment services.
• Arranging language translation or interpretation services.
• Facilitating linkages to follow-up services.
• Assist clients in learning about and accessing cultural resources and activities.
• Monitor well-being of clients in the community setting on a routine basis as determined by service plan (outreach).
• Send/track/ follow-up on referrals to internal and external resources.
• Provide a warm handoff for clients who are being referred to internal and external resources, (e.g. attending first appointments with client at health clinic, addictions intake, housing, cultural activities, etc.).
• Coordination of care – actively initiate and maintain communication and collaboration with all members of client’s support system and service team as permitted by the client.
• Maintain thorough, accurate, and timely documentation as required by agency policy and OARS.
• Participate in multi-disciplinary team meetings to coordinate care.
• Attend all mandatory meetings and clinical supervisions.
• Perform other duties as assigned.