Practice Manager

Practice Manager 2

Location:

Beaverton, OR

Requisition :  | Position Category:
Management/Supervisory | Job Type: Unclassified Administrative | Position Type:
Regular Full-Time | Posting Salary Range: $77,168.00 - $ per year | FTE: 1.00 |

Hours:

8:00am - 5:00pm

The Practice Manager is a key practice leadership position ensuring quality care and continuity for patients and families within the OHSU Primary Care clinic s position has responsibility for guiding/overseeing day‑to‑day operations and clinic flow, which includes human resources functions, compliance and staff development. The Practice Manager will ensure adherence to OHSU policies and procedures for the clinic, including DNV and State Regulatory agency standards and be responsible for general clinic, operational and facility management duties.

The Practice Manager is a collaborative member of the management team and leads in supporting diversity, creativity and an environment characterized by a strong ethic of trust, respect, and cooperation.

Working with a physician partner, the Practice Manager provides leadership and strategic direction to the primary care clinic s key practice leadership position helps develop an immediate care program that assures a safe environment, quality health‑care delivery, and empathetic care for our patients.

The Practice Manager will represent the department in practice optimization and other process improvement, quality improvement and other appropriate clinic‑related meetings as needed. The Practice Manager must work independently and with all levels of employees in the organization as well as vendors and other business associates. There are approximately 20 staff and 12 faculty in the clinic, supporting primary care (family medicine and Internal Medicine), Sports Medicine and Pediatrics.

• Demonstrates accountability and responsibility for day‑to‑day primary care clinic operations.
• Develops business and clinical flows that facilitate patient satisfaction and maximize efficiency.
• Maintains currency of clinical and business systems and ensures staff is current; works closely with staff, providers and leaders to improve quality of clinical operations and maximize cost effectiveness.
• Collaborates with scheduling team to maintain and revise exam room templates, using tools such as the primary care capacity management matrix.
• Oversees provider schedules for all sites; collaborates with Medical Director to ensure coverage across all sites.
• Keeps providers, staff and Practice Leaders apprised of program performance.
• Ensures workflow aligns with system developments and develops intra‑departmental policies, procedures and guidelines that align with OHSU primary care leadership council goals.
• Participates in Service Line, Operations, Departmental, Organizational, and Community meetings when requested.
• Anticipates operations issues to avert problems and solves immediate and long‑range operating issues with staff.
• Stays informed of all licensure, regulatory and safety requirements and ensures compliance with CMS regulations, HIPAA, OSHA, CLIA, OHSU, Nurse Practice Act, DNV and other regulations.
• Utilizes data to forecast capacity & demand and works with data teams for decision making.
• Provides daily "rounding/huddle", remains accessible, available and responsive to staff, providers and patients.
• Uses patient satisfaction results, NRC comments and reports to develop corrective action plans and monitors results. Monitors other patient access measures such as phone statistics, access, patient waits and appointments.
• Builds collaborative networks and partnerships with ancillary departments and other OHSU departments, as well as partnerships within the local community.
• Acts as a backup for clinically robust practice, responds appropriately in emergencies, is knowledgeable about code cart contents, initiates and assists in CPR, and understands procedures for medical emergencies, code 99 and other disaster situations.

• Attends and participates in professional meetings and committees to stay current with OHSU strategic goals,…