Lead of Referral & Billing Services, Pharmacy Technician

Lead of Referral & Billing Services, Pharmacy Technician

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As we continue to grow, we are seeking a Lead of Referral & Billing Services to join our award‑winning specialty pharmacy team.

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high‑quality, compassionate healthcare services. Our innovative work environment in Portland, Oregon, centers around uplifting collaboration with our employees as we care for patients. Our commitment to cultivating talent and fostering growth within our organization keeps Ardon ranked among the top 100 companies to work for in Oregon.

• Recognized as a Top Workplace by the Oregonian in 2021, 2022, and 2023*

Our state‑of‑the‑art specialty pharmacy provides medications that are often used to treat complex or rare conditions. We deliver services to enhance the patient experience within the comfort of their home. We remove barriers to care and provide patients with the education, clinical care and supportive services they need on their treatment journey. We work to build trusted relationships and to be a resource where patients can turn for help.

Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, and camaraderie. Together, we enjoy team meals and celebrate events and company milestones. Employees like to relax in our lounge equipped with amenities that promote wellness and fun. We volunteer to support patient advocacy organizations within our community. Our employee‑run DEI Group is dedicated to diversity and inclusion.

To learn more about our team and what we do, watch our video at .

Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role. We are recruiting a Lead of Referral & Billing Services to join our team of health care professionals. As a Lead of Referral & Billing Services, you will provide leadership and support to processes related to billing, insurance, and referral management and corresponding teams.

This position acts as a liaison for pharmacists, providers, and staff for escalated needs. The Lead of Referral & Billing Services will direct team resources to ensure timely completion of work and appropriate follow‑through with tasks. This position assists corresponding departments with troubleshooting issues, investigating solutions, and addressing escalated inquiries. Responsibilities also include ensuring department quality and assisting with process and workflow revision as necessary.

Job type: Full‑time

Pay range: $29.53 – $36.92 hourly, depending on experience.

• Competitive pay
• Flexible PTO and paid company holidays
• Medical, dental, vision, disability and life insurance
• 401(k) match

• Provides day‑to‑day leadership, guidance, and direct support to the Billing and Resource Teams to successfully achieve patient service goals and meet individual patient needs.
• Plans, prepares, and devises work schedules according to budget and workload.
• Trains, coaches, and motivates staff for the successful performance of the department and achievement of company objectives.
• Monitors staff members’ performance and schedules according to departmental standards. Provides effective two‑way feedback to motivate high performance and a productive environment.
• Assists with development, monitoring, and response to department and employee reports for quality, service levels, productivity, and other markers. Monitors and measures against markers.
• When directed, communicates items of potential operational impact to leadership as appropriate. Coordinates responses to escalated payer inquiries and communicates escalated patient needs to payers, with guidance from operational leadership.
• Responsible for application tasks, including but not limited to:
  • Processing incoming documents
  • Maintaining patient records
  • Loading insurance information
  • Performing prescription…