Program Supervisor III

Overview

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Schedule: Monday - Friday, 8:00am - 4:30pm

Location: Karibu, 2020 SE Powell Blvd, Portland, OR 97202

Compensation: $59,446 - $83K

• Supervise Peer Support Specialist, and Assistant Case Management Staff.
• Coordinate and monitor daily operations of staff, ensuring adequate staffing and coverage.
• Responsibilities include hiring, conducting regular performance evaluations, coaching, reviewing requests for time off and schedule changes, discipline, and termination of assigned personnel.
• Plan and facilitate regular staff & partner meetings.
• Co-facilitate interdisciplinary case consultations with clinical and supportive housing staff.
• Maintain effective communication with direct reports, supervisor, tenants and property management staff.
• Oversee appropriate management and maintenance of case management system. Input and maintain accurate records of client’s progress in working toward individualized housing goals using MS Office, Apricot and HMIS.
• Monitor building occupancy and vacancy of beds in order to ensure occupancy is at an optimal level.
• Assist in development and implementation of new program policies and procedures and processes as needed.
• Provide training, assistance and guidance to staff who are assisting clients in working toward the goals of recovery, healthcare connections, income enhancement, obtaining and maintaining permanent housing, and developing self-sufficiency.
• Aid and guide staff who are assisting individuals in completing needs assessments and developing goal driven plans.
• Assist the Associate Director of Supportive Housing as needed.
• Take a collaborative and hands-on approach with team members when difficult client related issues need resolution.
• Oversee and facilitate events as needed.
• Ensure program forms reflecting the current needs of the program are in place.
• Ensure accurate ongoing progress notes are in place.
• Attend clinical staff meetings and case conferences in order to help initiate aftercare plans for clients.
• Ensure proper coordination between Karibu Supportive Housing Staff and BHS and SUDs programs.
• Supervise and monitor all administrative responsibilities of staff in the Karibu program.
• Work as a team member with the CCC staff.
• Develop working relationships with alcohol & drug corrections treatment providers, mental health providers and other outside resources for Karibu clients.
• Monitor client utilization of assigned space.
• Provide reports and other paperwork as required.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Be available by cell phone 24/7 for all emergencies.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners  and outside providers  patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Gather, edit, and refine program boiler plates and impact data. Help to keep files organized and updated.
• Perform related duties as assigned, within the scope of the role.

• Demonstrated basic knowledge and skills in chemical dependency, mental health and issues of homelessness.
• Ability to work with ex-offenders in groups and as individuals.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Ability to work with clients having severe mental health issues, life threatening physical health issues, MR/DD issues and dangerous psychopathy.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community and social agencies, and self-help groups.
• Ability to supervise all support staff members.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Knowledge of how deal with a combative tenant/client.
• Ability to work in an environment where people may be verbally hostile.
• Ability to work in an environment where people may threaten bodily harm.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the general public, tenants, and co-workers.
• Ability to maintain accurate…