Hepatitis C Outreach and Linkage to Care Specialist

Overview

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Our Hepatitis C Elimination Program (also known as the Hep C Team) provides low-barrier, trauma-informed care with a focus on harm reduction. We offer free or low-cost testing and treatment to most patients, ensuring you get the care you deserve. Our outreach teams collaborate with organizations such as CODA, Allied CTC, and FORA Health to provide testing in the community.

This position is housed in the Central City Concern (CCC) Pharmacy and will involve the coordination of services for CCC patients in the Hepatitis C (HCV) treatment program, working closely with providers, patients and pharmacy staff. Hep C Outreach and Linkage to Care Specialist scope will include a unique combination of administrative, research and patient care services. This role is especially relevant for individuals pursuing opportunities for direct patient contact, increased knowledge of pharmacy, meeting facilitation, program planning, research experience, and leadership opportunities.

The Hep C Outreach and Linkage to Care Specialist will work closely with partner programs within Central City Concern and in the community, thereby improving health outcomes and patient experience as part of a comprehensive approach to ending homelessness and achieving self-sufficiency.

Schedule: Monday - Friday, 8:00am - 4:30pm

Location: Old Town Clinic (727 W Burnside St. Portland, OR 97209)

Compensation: $24.52 - 31.88/hr

• High school diploma or GED plus two years of experience working in community health, including at least one year working with homeless, low income, or other vulnerable populations in a supportive role, or working with populations living with HCV/HBV/HIV. A Bachelor's degree in human/social services or closely related field (e.g. social work, public or community health, health sciences, psychology) can substitute for one year of the required community health experience.
• Must possess a current driver's license
  , pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver training and an annual recertification training.
• Strong cultural awareness of people who use drugs and how this may affect or influence service delivery.
• Bilingual speaker of Spanish preferred.
• Skilled in Microsoft Office Suite, including Excel, preferred.
• Has the competencies necessary to deliver exemplary written and oral communications; understand healthcare-related terminology; and provide outreach, engagement and supportive services.
• Demonstrated ability to work independently with accountability and exercise sound judgement, discretion, and professionalism at all times.
• Must have current CPR certification prior to start.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles and sexual orientations, and treat all individuals with respect and dignity.

• Oversee the program application including, but not limited to, patient enrollment, treatment outcome, education and documentation.
• Collaborate with Hep C team to establish, monitor and achieve goals related to hepatitis C treatment.
• Enhance Hep C program quality and assess and improve the accessibility of HCV treatment.
• Collaborate with community partners to advance Hep C program initiatives for CCC clients and others with HCV.
• Manage referrals for Hep C services, including referrals for Hep C Treatment.
• Maintain billing and insurance accuracy.
• Create organizational systems for Hep C programming, including the creation of policies and procedures as needed.
• Research-specific:
  Schedule and implement survey tools for existing and new HCV patients. Keep track of regulatory work, recruitment, patient visits and retention efforts. Track regulatory work and reporting in line with Internal Review Board (IRB) requirements. Establish informed consent with patients.
• Care Coordination and Communication:
  Work collaboratively with the Hep C treatment team to identify potential barriers to accessing services. Participate in Outreach activities necessary to offer services and encourage participation in a non-coercive manner. This includes in-person and phone outreach to Hep C…