Peer Services Manager

The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

The Peer Services Manager ensures that this mission is the foundation for the delivery of services and carrying out job duties.

The purpose of the Peer Services Manager role is to develop and foster seamless patient access to internal levels of care and to needed community resources. This position is vital in coordinating with all levels of care within the Fora Health treatment continuum, ranging from the patient resource center to withdrawal management, residential, outpatient to Fora Health alumni. This position ensures patients needs are identified and met at all points of access and that patients are provided opportunity to access community resources ranging from entitlement benefits to transportation to employment opportunities.

• Leads peer mentor services operations for all levels of care, and coordinates with Residential Program Manager and RA Supervisor to deliver a high-quality residential treatment program that ensures peer mentor support for housing, physical health, and recovery resources.
• Coordinates pro-social recovery activities within residential and outpatient levels of care, which include both internal and external recovery events.
• Provides a safe, stable and nurturing environment for patients so they may together create a community of healing from addiction while developing the skills and resources to maintain recovery.
• Maintains collaborative, consultative relationships with clinical and medical leadership for coordination of patient services.
• Collaborates with internal departments in order to provide seamless patient transitions through the continuum of care.
• Hiring, recruitment, training, and retention of staff. Oversee onboarding and training processes for all peer mentors.
• Oversee the Peer Services Supervisor and peer mentor teams. Ensure there is ongoing quality improvement.
• Assure patients have access to all resources, materials and supplies of activities of daily living through case management or referrals that are maintained by the peer mentor team (s).
• Collaborate with Peer Services Supervisor to ensure that the team meets program and professional standards for providing quality care and meeting budget and revenue goals.

• Support consistent operating hours for the Patient Resource Center and coordinate with community partners to provide on-site access to resources.
• Guide vision to build and implement community partnerships that meet the needs of Fora Health’s patients to include but not limited to supports for
• Employment
• Healthcare to include Dental, vision, and primary care access
• Housing
• Child care
• Recovery services
• Transportation
• Food and Nutrition
• Represent Fora Health at external community meetings.
• Remain up-to-date on community resources available and offer guidance to all programs on how to support patients in accessing community resources.
• Maintain ongoing partnerships with H&I and coordinate in-house meeting opportunities for patients.

• Provides leadership and supervision to the Peer Services Supervisor and peer mentor team(s)
• Assures the treatment team shares organizational values and helps develop and maintain a style of working together which enhances productivity, creativity and staff satisfaction across the…