Case Manager- Community Engagement Program - Represented

Housing Case Manager - Community Engagement Program (Represented)

The Housing Case Manager works as a member of a multi‑disciplinary team providing housing case management for chronically homeless and dually diagnosed clients. The Housing Specialist focuses on collaborating with the team to support clients in accessing shelters, transitional housing, and permanent housing resources.

Location: The Golden West (707 NW Everett St. Portland, OR 97209)

Schedule: Monday‑Friday, 8:00am‑5:00pm

Compensation: $23.69/hr

Seniority Bid Window: Closes 12/31/25

• Must be registered with MHACBO to meet, at minimum, QMHA-R requirements.
• Bachelor’s degree in behavioral sciences field or combination of at least three years of work, education, training or experience in chemical dependency and/or mental health treatment.
• CADC-R preferred.
• CRM or PSS preferred. If held, must be registered with MHACBO as a Certified Recovery Mentor OR must be a certified Peer Support Specialist (or Peer Wellness Specialist) and be registered as a Traditional Health Worker on the THW registry.
• Must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy; must pass initial driver training within 60 days of approval and continued recertification training; must maintain vehicle insurance coverage of minimum $100,000/$300,000 personal auto liability coverage.
• Must pass a pre‑employment drug screen, TB test, and background check, including DHS Background Check Unit clearance.
• Must meet CCC privileging requirements as required by FTCA.
• Must have current CPR certification prior to start date.
• Bi‑lingual in Spanish preferred.
• Must be able to complete forms thoroughly, accurately and with legible handwriting.
• Must have a high tolerance for ambiguity and change.
• Ability to adhere to Central City Concern’s drug‑free workplace.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects; able to climb stairs several times a day; occasionally lift items up to 25 pounds.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency’s non‑discrimination policies.
• Ability to effectively interact with co‑workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life‑styles and sexual orientations and treat individuals with respect and dignity.

• Deliver exceptional level and quality customer service to all internal and external customers and clients.
• Deliver service and treat clients in line with trauma‑informed care principles.
• Pursue affordable housing options for CEP clients both inside and outside the Central City Concern system.
• Assist clients with accessing affordable housing both inside and outside the Central City Concern system.
• Assist clients in completing all appropriate forms for obtaining housing.
• Attend all meetings required in order to best work with landlords, resident services, building staff, and community housing forums.
• Assist clients with developing working relationships with landlords, resident services and building staff.
• Track all necessary documents such as lease agreements, turnover and unit readiness in various tracking systems, including Excel and Service Point.
• Attend daily staff meetings to update CEP staff on client housing concerns.
• Advocate for clients when necessary; attending meetings such as landlord‑tenant or court with client.
• Be well versed in components of landlord‑tenant law, the Coordinated Access permanent housing voucher system, Section 8, and any other housing programs deemed necessary.
• Assist clients in accessing resources to move or make improvements to their dwelling to insure housing stability.
• Attend all scheduled staff meetings and staff training as applicable.
• Complete all paperwork and documentation in electronic health records accurately, per compliance requirements, and in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality,…