Senior Patient Scheduler

Overview

Per Diem/Day Shift (On-Call) — The Imaging Support / Scheduler is accountable for scheduling various complex Imaging and Medical procedures (i.e. Interventional, Nuclear Medicine, Anesthesia, Short Stay and Admitting) by obtaining appropriate exam information, specialized equipment / resources and implant and current/historical medical information (ICD Coding, medical history, including allergies and patient demographic profile). Complexity is evidenced by the use of intermediate and complex medical terminology and precise scheduling protocols to ensure compliance.

The Imaging Support / Scheduler must obtain all critical information needed to correctly and efficiently schedule and process imaging exams and must be able to work in a fast-paced, close-quarters, high-call volume environment. Must utilize multiple computer applications (HIS/RIS, scheduling software, network drives, reporting systems and/or PACS) to schedule multiple exams within multiple departments and entities (Short Stay Unit, joint ventures, etc.).

Must obtain and manage all physician orders in a timely and efficient manner.

• Effectively communicate with patients, Imaging Department Coordinators & staff, radiologists, medical offices and physicians.
• Provide superior customer service and service recovery, meeting or exceeding expectations of patients, visitors, physicians and Providence Health & Services staff.
• Schedule various complex imaging and medical procedures by obtaining exam information, resources and medical history, ensuring compliance with scheduling protocols.

• 2 years Medical and/or clerical experience.
• Demonstrated outstanding customer service experience.

• Coursework/Training:
  Business or college courses.
• Diagnostic Imaging experience.

Providence caregivers are valued members of a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Providence is an Equal Opportunity Employer. We are committed to a diverse and inclusive workforce and to providing equal opportunities for advancement.

The base pay range is listed where applicable; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Address and location details, job category, function, schedule, and other administrative data are provided as part of the posting to help applicants identify the role and workplace. This description does not alter or supersede any official employment terms or policies.

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