Patient Services Specialist ENT in East Portland; Gateway

Overview

Description

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our Ear, Nose & Throat East at Gateway Clinic, located in Northeast Portland. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Ear, Nose & Throat East at Gateway Clinic receive the highest value care tailored to their needs.

• Primary duties in this phone-based role include checking in and out new/established patients.
• Promote efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner.
• Obtain and complete insurance information.
• Answer phones on a multi-line system.
• Update records as needed.
• Other duties as assigned.

• Level I: $19.59 - $26.51 per hour.
• Level II: $21.55 - $29.16 per hour.
• Level III: $23.71 - $32.07 per hour.

This role is located at the Gateway Medical Office Building. Occasional coverage at the ENT East Gresham Clinic will be required as needed. Typical hours are Monday-Friday, 8:30 am-5:00 pm.

• Minimum of one (1) year of previous medical front office experience is strongly preferred. Specialty care ENT experience is a plus.
• Prior experience in complex healthcare scheduling is preferred.
• Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus.
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

• Healthcare:
  Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing:
  Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance:
  Paid Time Off plus paid holidays annually
• Wellness Support:
  Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks:
  Employee discounts and optional benefits like Pet Insurance

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

• Diversity, Equity, & Inclusion:
  We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace:
  We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.