Donation Coordinator

Job Summary

The Donor Coordinator’s primary responsibility is to coordinate and direct the donation process for whole body donors. The Donor Coordinator will work closely with funeral homes, hospice, and donor families to coordinate care. A Donor Coordinator must possess natural empathy and sincerity to counsel grieving families.

• Answer and respond to all incoming donor referrals, calls, and faxes.
• Counsel grieving families and assist them through the donation process.
• Input all donor information into the company database, including all forms and charting.
• Work closely with funeral homes and hospice agencies.

Donor Coordinators follow routine procedures, established guidelines, or clearly stated standards. Decisions and actions strongly impact the company’s revenue, operations, reputation, and/or customer satisfaction. Coordinators perform work under close supervision and make few independent decisions.

7:00 PM – 6:00 AM, Monday – Thursday
7:00 PM – 6:00 AM, Friday – Monday

• Efficiently utilize office machinery.
• Complete tasks using computer software at an average to advanced skill level.
• Provide excellent customer service via all instruments of communication.
• Comfortably interact with funeral homes, hospice programs, and hospitals.
• Previous working experience in the medical field preferred.

• Sitting for extended periods of time.
• Lifting up to 25lbs.
• Speaking English clearly and fluently.

Associate

Full-time

Other