Lead Health Coach

Overview

About Moda Founded in Oregon in 1955, Moda is a company of real people committed to quality. We focus on building a better future for healthcare by offering outstanding coverage to members, compassionate support to the community, and comprehensive benefits to employees. Moda values diversity and inclusion in the workplace and invites applications from candidates who share this commitment. Our diverse experiences and perspectives help us become a stronger organization.

Position Summary

Moda Health Coaches develop and implement behavior-based coaching programs and provide healthcare navigation support, including condition-specific disease management, for Moda members. This includes Moda 360 members and various participating employer groups, such as the City of Portland. Coaches collaborate with internal and external healthcare service teams, vendor point solutions, and community-based organizations to ensure coordinated, continuous care. Senior Coaches contribute to project and quality improvement efforts, provide guidance and training, and assist with wellness programming and communications.

The Lead Health Coach plays a key role in member caseload management and team development through mentorship and ongoing education, and partners with leadership on strategic initiatives and program development. This is a FT WFH role.

Pay Range

$70,579.27 - $88,224.08 annually (depending on experience). This role may be classified as hourly (non-exempt) depending on the applicant’s location. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Benefits

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K
  - Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education

• Associate degree, preferably in a healthcare-related field.
• Certification as a National Board-Certified Health and Wellness Coach (NBC-HWC).
• Specialty credential such as RDN, LCSW, or LPC is a plus.
• Minimum of four (4) years of experience in a field related to health coaching is preferred.
• At least two (2) years of experience in disease management or health coaching within a health plan or similar organization.
• Experience working with individuals managing conditions such as diabetes, obesity, asthma, hypertension, heart disease, cancer, behavioral health, respiratory illness, or musculoskeletal conditions is preferred.
• Thorough knowledge of health behavior change theories and their practical application.
• Excellent communication, interpersonal, and presentation skills across diverse populations.
• Strong cultural competence and the ability to integrate DEI principles into coaching and communication.
• Ability to work independently and collaboratively in a team-based environment.
• Proficiency in Microsoft Office and the ability to learn proprietary systems and databases.
• Proficiency in a second language is desirable.
• Strong commitment to maintaining confidentiality.

Primary Functions

• Provide one-on-one coaching to members managing or at risk for chronic health conditions through multiple communication channels (virtual, phone, email, mail) to support disease prevention and self-management.
• Use evidence-based guidelines to educate, support, and empower members in setting and achieving SMART health goals while building their capacity for self-management.
• Conduct initial assessments of member health, including wellness vision, motivation, readiness to change, and health history. Document progress, behavior changes, and care gap closures in accordance with organizational policies and procedures.
• Partner with internal and external healthcare teams to achieve Triple Aim goals: improving the member experience, improving outcomes, and reducing avoidable costs.
• Contribute to the selection, development, and review of health education materials and member-facing wellness communications.
• Deliver presentations to group employees on healthy lifestyle topics and chronic condition management.
• Maintain up-to-date knowledge of vendor health management programs and refer members as appropriate.
• Provide training and mentorship to Health…