Case Manager

Position: Case Manager 2
* Manage a caseload of clients found eligible for DDSD case management services
* Monitor services/supports via home visits, service provider visits, and phone calls to ensure that they are receiving appropriate financial, medical, training, educational, transportation, and other identified/agreed to services/supports
* Develop and complete Individual Service Plans, which are completed at staffing & special meetings in client/families own homes as well as in provider settings of clients with funded vocational and/or residential service
* Develop, facilitate, and coordinate resources necessary to provide consumers/families with needed services.
* Prepare and submit routine and special reports
* Assess the level of functioning and level of support needed of the individual by completing the TXIX Waiver Forms and submitting them to the State for approval
* Review level of functioning and level of support needed by updating the TXIX Waivers on an annual basis
* Inform state when client is out of a funded facility for any reason
* Maintain case records and document actions taken in accordance with federal, state, and local policy; develop, submit, and modify necessary documentation to implement/change/ adjust payments and program benefits.
* Counsel and advise consumers/families in regard to placement and care/service plan choices, personal and emotional difficulties, financial planning, and interactional dynamics.
* Liaison with educational systems in order to support children's access to educational services that meet developmental disabilities needs
* Report possible protective services issues and provide initial information to assist the investigation
* Utilize Tableau data and reports to analyze overdue tasks to self-direct, schedule, and facilitate monitoring of ODDS required service priority area(s) including ISP, Financial, Medical, Behavioral and/or Employment services.
* Act as liaison between residential community providers and licensing program specialists, service coordinators, supervisors, ACHP, and IDDSD management on trends, data, and issues related to health, safety, and regulations through contact.
* Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals, and skill to provide courteous customer service
* Ability to effectively organize/prioritize work to meet pressing deadlines, and work
* Independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision-making skills
* Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations
* Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information
* Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization)
* Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources
* Knowledge of conflict resolution techniques, de-escalation strategies, and the ability to effectively facilitate large team meetings to achieve consensus and positive outcomes.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of page.
* Associate’s degree from an accredited college or university with major course work in social work, psychology/sociology, criminal justice, or a related field. (Professional work at or near the level of this position can substitute year-for year for the educational requirement)
* Three (3) years of increasingly responsible research, field investigatory or case management experience as a journey-level social services, court,…