Patient Care Coordinator

We recognize the health disparities of people of color, people from working class backgrounds, women and LGBTQ people. We believe that the experiences of these communities must be valued in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. For immediate consideration, please submit a resume and cover letter with our application form.

Portland Mental Health & Wellness is a thriving private practice and training practice with four locations in Portland, as well as one location in Salem. We are a collaboration of psychologists, psychiatric prescribers, counselors, marriage and family therapists and our trainees. We emphasize relationship first and foremost and diagnosis and treatment from within that relationship.

We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians.

Location: Portland, OR
Supervisor: Administrative Team Supervisor
Employee Classification :
Non-Exempt (Hourly), Full-Time
Hours: Full-Time, 40 hours per week
Compensation: $19.00/hour

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The Patient Care Coordinator (Grade
1) serves as the welcoming face and voice of PMHW, ensuring a positive, supportive experience for patients through front desk operations, basic scheduling, and routine administrative tasks. This role focuses on mastering the foundational systems, patient interactions, and workflows essential to a smooth care experience.

• Greet and check in patients warmly and professionally
• Answer phones and respond to voicemails, emails, and faxes
• Schedule routine appointments under supervision
• Process new patient intake forms and service requests
• Maintain cleanliness and organization of lobby and front desk areas
• Monitor and restock basic office and kitchen supplies
• Maintain accuracy and confidentiality in updating patient charts
• Collect ROIs and assist with medical records requests
• Support team tasks and elevate patient concerns when appropriate

• Preferred: at least 1 year of customer service experience
• Demonstrate competence and humility in terms of race, ethnicity, gender, sexual orientation, religion, class, ability et al
• Demonstrate commitment to the preservation of a workplace which embraces diversity
• Demonstrate commitment to confidentiality of patient and employee information
• Communicate professionally and effectively with patients and clinicians, always providing stellar customer service
• Answer phone systems with excellent etiquette – a warm/friendly tone, articulate, and providing understandable responses to questions or concerns
• Demonstrate a strong understanding of HIPAA policies and regulations
• Demonstrate a strong attention to detail and organization
• Demonstrate patience: being patient with people who may have trouble communicating or understanding what is happening is imperative for this position
• Follow policies and procedures to contribute to the administrative efficiency of the practice, taking initiative to suggest and develop those that may be needed
• Demonstrate strong computer skills including web based systems
• Ability to work with Mac OS & Google Workspace

Equipment Operated: Standard office equipment, including computers, copiers, printers, telephones, etc.

Work Environment: When working from a PMHW office, the position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.

Mental and

Physical Requirements:

Involves sitting approximately 90 percent of the day, walking or standing the remainder. Ability to tolerate mental and emotional distress as an anticipated aspect of the position May require working under stressful conditions.

• Paid Vacation Time (80 hours per year to start)
• Paid Health Leave (40 hours per year)
• Paid Floating Holiday Hours (80 hours per year)
• Medical and Vision Insurance –…