Patient Accounts Representative Job Portland area,Oregon USA,Healthcare

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well‑being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Patient Accounts Representative

SUPERVISOR: Business Services Manager

HOURS PER WEEK: 40hrs/Non-Exempt

DEPARTMENT: Business Services

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION

Take account calls from patients, research and respond.

DUTIES AND RESPONSIBILITIES

Provide excellent customer service while taking calls from patients regarding their accounts.

Research patients’ questions about accounts.

Make adjustments to patients’ accounts.

Respond to written correspondence from patients, including correspondence via Epic & MyChart.

Work with Quality Department on patient complaints and correspondence.

Set up payment schedules, maintain and monitor accounts.

Post patient payments made via the phone and process payment files from online payments.

Talk to patients in person regarding accounts, down payments, etc.

Take part in the collections process on the front-end and follow up on past due accounts.

Work with other departments to explain account policies.

Trouble‑shoot problems before they expand.

Perform additional duties as requested by Supervisor.

Participate as an active team member in a patient‑centered medical home.

Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.

Work in a cooperative manner with management/supervision, coworkers, customers and vendors.

Abide by company policies.

Maintain regular, in person, work attendance and punctuality, as scheduled.

REQUIREMENTS

High School Diploma or equivalent

PREFERENCES

2+ years of experience in customer service (preferably in a clinic or physician practice).
Experience using Epic medical records system
Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
Shows an interest in taking action to increase his/her knowledge and development as an employee
Contributes to an environment where people feel valued
Keyboarding skills
Proficiency in medical software and Microsoft Windows
Organizational skills and ability to prioritize work flow
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
Capability of effectively working on more than one task without a reduction in the quality of work and service performance
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
Skill in establishing and maintaining effective working relationships with patients and staff

COMPENSATION AND BENEFITS

401k plan with Employer Matching up to 5% annually
Roth IRA
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Health Savings Account
Company provided $10K Group Life/AD&D insurance
Voluntary benefits:
Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
Norton Identity Theft Protection (optional)
Pet Insurance (optional)
4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
One paid Wellness day per year
Seven paid holidays, and 1 partially paid holiday (mid‑day closure)
Employee Assistant Program

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