Case Manager, On Call-Ava

Case Manager, On Call – Ava House #1604

Life Works NW is inviting applicants for this new role. Ava House is a residential supported living home managed by an outside property management agency. The Multnomah County CHOICE program supports residents stepping down from higher levels of care to access this home. Life Works NW provides case management services to the five residents on a weekly basis. Responsibilities include but are not limited to check‑ins with residents, case management and skills training support and reporting monthly to the county regarding any concerns and needs.

Assists with the implementation of treatment plans, provision of individual and group skills training, case management, and coordination of multiple service providers for the client caseload under the direction of a senior clinician. Provides services onsite, within the community, and within clients’ homes. Keeps accurate and timely records of activities.

This position is based out of Life Works NW's Portland site.

$23.92 starting hourly pay.

• Responsible for client orientation including advising clients and significant other(s) of the services offered through the program and recommend services.
• Provides input on clinical assessments and the development of treatment plans.
• Provides case‑coordination by maintaining contact with other agencies, referral source(s) and staff regarding client and significant other(s) involvement in treatment services.
• Conducts individual and group skills training sessions based on current evidence‑based practices such as collaborative problem‑solving, cognitive behavioural interventions, and solution‑focused therapy.
• Teaches socially acceptable behavior, employing techniques such as behaviour modification and positive reinforcement. Encourages individuals and family members to develop and use skills and strategies for confronting their problems constructively.
• Observes and influences clients’ behavior, communication and interaction. Detects unusual behaviour and reports observations to professional staff.
• Organises, supervises, and encourages clients to participate in social, educational, and recreational activities. Provides assistance and support to clients with the job search process.
• Assists the client to the extent necessary, based on the client’s level of functioning, to access needed services and resources. Advocates on the client’s behalf. May attend the client’s psychiatric medical appointments, if clinically indicated.
• Reviews and evaluates clients’ progress in relation to measurable goals described in treatment plans.
• Provides clients or family members with information about mental health and addictions issues and about available services and programs, making appropriate referrals when necessary.
• Reports any pertinent information to the proper authorities in cases of endangerment, neglect, or abuse of children, individuals with severe and persistent mental illness or the elderly.
• Acts as a client advocate to coordinate required services or to resolve emergency problems in crisis situations. Provides clinical support to clients with immediate and urgent needs.
• Maintains chart notes related to external contracts, obtains pertinent records from other treatment providers, and tracks the client’s involvement, follow‑through and progress in varied treatment activities. Completes documentation in the electronic health record system and Service Activity Logs (S/AL’s) in a timely manner.
• Transports clients in personal or agency vehicles and travels between sites or in the community.

• This position requires a valid and active QMHA credential certification through MHACBO.
• Bachelor’s degree in Psychology, Counseling, Social Work or a mental health related field OR a minimum of 3 years of prior experience with the related population in the counseling field.
• Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and…