Support Team Lead - Treasury

Overview

Employer Industry: Financial Technology

• Salary range for US employees in major cities: $115,400 - $129,800; outside major cities: $103,900 - $116,800
• Opportunity for career advancement and growth within the organization
• Inclusive and diverse workplace committed to equal employment opportunities
• Chance to build and lead a new support function from the ground up
• Supportive and collaborative work environment with a focus on continuous improvement
• Competitive total rewards package, including base salary, equity (stock options/RSUs), and benefits

• Build the Treasury Support function, defining workflows, SLAs, and quality standards
• Lead and develop a team of Treasury Support Specialists, including hiring and performance management
• Handle complex support inquiries related to funds movement and securities transactions
• Collaborate with Treasury Ops and cross-functional partners to resolve discrepancies
• Drive continuous improvement by identifying systemic issues and enhancing processes

• 2+ years of experience leading customer support or user-facing teams in a high-growth environment
• 3+ years of experience in support, finance operations, or treasury-related workflows
• Ability to operate in high-liability environments with precise documentation
• Strong written communication skills for summarizing complex problems
• Eligibility to obtain and maintain required licenses, including Securities Industry Essentials (SIE) and Series 7

• Experience with data/visualization tools (e.g., Omni/Zendesk Explore) to analyze trends
• Proven ability to create structure and processes in ambiguous environments
• Curiosity to investigate open-ended issues beyond initial answers

#Financial Technology #Customer Support #Career Growth #Diversity And Inclusion  #Competitive Compensation

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."