Collections Manager
Listed on 2026-02-04
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Finance & Banking
Risk Manager/Analyst, Financial Compliance -
Management
Risk Manager/Analyst
JOB TITLE:
Collections Manager
DEPARTMENT:
Member Solutions
REPORTS TO:
Co-CEO
LOCATION:
Portland, Oregon (On-site)
FLSA STATUS:
Exempt
The Collection Manager leads the daily operations of the credit union collections and recovery functions across all loan portfolios, including consumer, credit card, real estate, and specialty lending as well as share accounts. This role is accountable for reducing delinquency, charge-offs, and losses while ensuring full compliance with federal and state regulations, internal policies, and member-focused service standards. This position provides strong leadership to the collections team through coaching, performance management, and professional development.
The Collection Manager monitors key performance indicators, analyzes portfolio trends, and implements data-driven strategies to improve overall asset quality. Working closely with lending and servicing partners, this role supports effective risk management while delivering positive, respectful member experience. The ideal candidate demonstrates sound analytical judgment, the ability to navigate complex situations, and a strong commitment to safeguarding the credit union’s financial health.
The Collections Manager supervises member solutions staff, coordinates with external vendors (e.g., collection agencies, attorneys, repossession agents), and works closely with lending, accounting, and branch operations teams to ensure that all collections activities are accurate, timely, fair, and legally compliant.
- Lead and oversee daily collection efforts for delinquent secured and unsecured loans, ensuring timely, consistent, and compliant practices in accordance with all applicable consumer collection laws and regulations. Monitor and collect negative share accounts.
- Coach, develop, and motivate the collections team through training, goal setting, performance monitoring, and ongoing feedback. Conduct performance reviews and support employee growth and accountability.
- Manage daily collection operations to ensure efficient workflows and alignment with credit union policies and risk management standards.
- Analyze delinquency trends and portfolio performance to develop and implement data-driven collection strategies that reduce losses and improve asset quality.
- Oversee collection technologies, including collection platforms, payment processing tools, and reporting capabilities.
- Manage third‑party vendors and service providers related to collection and recovery activities, as needed.
- Review and approve actions on high‑risk and complex accounts, including repossessions, auction pricing, and repair decisions. Identify emerging risks and recommend strategies to mitigate future losses.
- Provide oversight of bankruptcy‑related activities, ensuring consistent, compliant handling of bankrupt accounts in accordance with credit union policies and bankruptcy code requirements.
- Handle escalated member concerns with professionalism, empathy, and a solutions‑oriented approach.
- Ensure ongoing compliance with federal and state regulations. Respond to internal audits and external examinations and implement corrective actions when necessary.
- Ensure all collections activities comply with federal consumer protection laws and regulations, including but not limited to FDCPA, FCRA, Equal Credit Opportunity Act, Truth in Lending Act, Service members Civil Relief Act, Telephone Consumer Protection Act, Electronic Fund Transfer Act, and UDAAP under the Dodd‑Frank Act.
- Ensure all collections activities comply with NCUA rules and guidance applicable to federally insured credit unions, including charge‑off policies, loan classification, and allowance for credit losses methodologies.
- Ensure all collections activities comply with Oregon state law, including Oregon Unlawful Trade Practices Act, Oregon debt collection and debt buyer regulations, Oregon foreclosure and repossession requirements, and any applicable state and local consumer protection laws.
- Maintain and periodically update written collection policies, procedures, and member‑facing communications (letters,…
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