Policy Administration Specialist

Policy Administration Specialist page is loaded## Policy Administration Specialist remote type:
Remote (USA) locations:
Portland, OR:
Remote, USAtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
REQ
006270
** The next part of your journey is right around the corner — with The Standard.
**** Job Summary
** This role supports the full life cycle of complex group insurance policies by setting up and maintaining premium billing records, applying and reconciling premium payments, and delivering high‑quality customer service to policyholders and partners. The position ensures accurate policy administration, resolves billing and policy issues, and helps maintain customer retention through frequent, service‑focused interactions. Work includes establishing new group records, processing amendments and renewals, researching discrepancies, and ensuring adherence to financial controls.
** Key Responsibilities
*** Establish and maintain complex group billing and premium collection records, including alternate funding arrangements.
* Apply, track, and reconcile premium payments; research and correct discrepancies.
* Communicate policy information, changes, and service options to policyholders, producers, TPAs, and internal partners.
* Implement policy amendments and renewals by analyzing changes and updating system records.
* Support retention efforts by resolving issues related to non-payment, lapses, and terminations.
** Skills and Background You’ll Need
***
* Education:

** High school diploma or equivalent.
*
* Experience:

** 2+ years of demonstrated Insurance customer service experience required.
* Experience with billing, accounting principles, or premium administration.
* Experience with group insurance billing or premium collection systems preferred.
* Working knowledge of complex group contract provisions and billing support systems.
* Proficiency with spreadsheets, databases, and related applications.
* Ability to work remotely in Pacific time zone hours.
** Key Behaviors of a Successful Candidate**
* ** Adaptability:
** Adjusts quickly to changing priorities, processes, and customer needs.
* ** Ownership:
** Takes initiative, works independently, and follows through on decisions and commitments.
* ** Customer Focus:
** Anticipates customer needs, communicates clearly, and delivers service that builds trust.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:
* A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
* An annual incentive bonus plan
* Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
* A supportive, responsive management approach and opportunities for career growth and advancement
* Paid parental leave and adoption/surrogacy assistance
* An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about
* * Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
* The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:
23.56 - 31.49

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., Stan Corp Mortgage Investors, LLC, Stan Corp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race,…