First Program: Ticket Seller Supervisor

Overview

This is a First Opportunity recruitment. We are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit (Use the "Apply for this Job" box below)..

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

As the fifth largest performing arts center in the nation, Portland’s5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance, and lecture performances to greater Portland.

As part of the Metro family, the Portland’s5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools on a regional scale.

Portland’s5 Centers for the Arts is seeking a Ticket Seller Supervisor — a reliable, enthusiastic, and customer-focused individual to lead our ticketing team in delivering exceptional service for a wide variety of events in downtown Portland. In this role, you will oversee day-to-day box office operations, support and train staff, handle event settlements, and ensure a smooth and welcoming experience for our guests.

We hire a workforce representative of the communities we serve and value diversity to support a positive and welcoming environment where all employees can thrive.

We currently have multiple part-time positions available, working event shifts 3-4 hours long, in the evenings and on weekends. Hours will fluctuate depending on event shifts available and the time of year.

• Supervise and coordinate the activities of staff involved in selling tickets during events.
• Provide staff with cash and event information, including special promotions.
• Provide advice and technical assistance; trains; evaluates; resolves disputes and problems.
• Prepare accounting reports for ticket sales, disbursement, and applicable ticket office charges for event settlements.
• Prepare box office for event selling, activate ticket sales, releases promoter and box office holds.
• Maintain and reconcile ticket office cash inventory, including balancing the safe, reconciling event cash receipts and payables, and distributing cash advances to event promoters.
• Provide customer service; assist with ticket sales, provide will-call, monitor box office lines.
• Use creative problem solving skills to address seating, technical, and customer service issues as they arise.

• Understanding of operations, services and activities of a ticket box office, specifically reserved seat ticketing.
• Knowledge of basic accounting principles and cash-handling best practices.
• Ability to communicate clearly, concisely and in a courteous manner both orally and in writing.
• Ability to work effectively in stressful and sometimes difficult situations.
• Proven ability to work with information management systems and adapt quickly to system changes.
• Ability to interact effectively with diverse groups of promoters, clients, and the public and remain calm and professional under pressure.
• Ability to work evenings, weekends and holidays.

Metro strives to cultivate diversity, advance equity, and practice inclusion in all work. This means attracting and empowering a workforce that reflects a broad range of human qualities. Metro’s goal is to hire, develop and retain highly skilled individuals across all departments and programs who reflect the diversity of our community.

Learn more about Metro’s Diversity Action Plan.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• A minimum of three years of experience in the operation of a reserved seating box office or ticketing center; and
• An Associate’s Degree; or
• Any combination of education, professional,…