Sr. Manager, Field Engineering

Join to apply for the Sr. Manager, Field Engineering role at Otis Elevator Co.

Posted:  | Country:
United States of America |

Location:

OT364: SP - PORTLAND, OR 7216 SW Durham Road, Portland, OR 97224 USA

• On a proactive and emergency basis, assist the OAs/OTs on equipment malfunctions, determine needed corrective action, ensure implementation, and advise personnel.
• Provide technical direction to branch adjusters and other field personnel.

• Provide training on all types of equipment.
• Deliver guidance at job sites, distribute required information to familiarize field personnel with service, new equipment, and modified equipment.
• Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on product performance issues.
• Assist in designing and delivering field education classes.

• Control and responsibility for the quality of all service work, new installations, modernization, and monitoring first inspection reports and field test data reports.
• Utilize CRC data to resolve problems with the highest callback units in assigned territory.
• Consult with engineering personnel on equipment issues, report and suggest constructive changes based on field experience.
• Determine repetitive problems from complaint patterns and pursue design or manufacturing changes within reasonable time‑frames.
• Supervise T.I.P. and Re‑Work Log systems to keep costs reasonable.
• Assist supervisors and superintendents in selecting candidates for adjusting assignments.
• Observe all Otis safety policies and procedures.

• Interact with customers at branch level to explain technical problems.
• Communicate face‑to‑face, by phone, and in writing.
• Influence and assist customers through challenging situations.

• Perform well under pressure.
• Present to a large group.
• Influence.
• Professionalism and change management capabilities with customers.
• Drive accountability for the OT and field force.
• Periodic travel required.

• High school degree required;
  Bachelor’s degree preferred.

• 5+ years of relevant technical elevator experience.
• Ability to work in a highly team‑oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Self‑motivated with ability to manage multiple simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft‑based software.
• Strong leadership skills; goal‑oriented; strong time management and organizational skills.
• Working knowledge of Otis and non‑Otis software, and preferred experience with current and vintage Otis and non‑Otis products.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Engineering and Information Technology
• Industry: Consumer Services