Service Coordinator

About Robert Bosch GmbH

Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors:
Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. More than 400,000 associates generate sales of over €90 billion. Bosch improves quality of life worldwide with innovative products and services, embodying the motto “Invented for life.” Ninety‑two percent of the share capital is held by the Robert Bosch Stiftung GmbH, which guarantees entrepreneurial freedom and long‑term planning.

The regional system‑integration business, Bosch Building Technologies, offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects. The business was built through the acquisition of Climatec in 2015 and the recent acquisition of Canadian‑based Paladin Technologies. Together, these companies represent over $800 million in revenue and 2,800 associates, delivering a full portfolio of networked and efficient building solutions.

The Service Coordinator supports daily service operations by scheduling technicians, processing service work orders, and coordinating materials for service agreements, emergency calls, and time‑and‑material projects. This role ensures accurate documentation, timely invoicing, and clear communication with customers, technicians, and internal teams to support efficient service delivery and customer satisfaction.

• Perform service coordination, including daily scheduling for service calls, PMA’s, inspections and repairs/installs related to service (scheduling labor, communication with client).
• Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity.
• Deliver and maintain response times to customers within guaranteed response windows and send post‑service reports.
• Relay schedule & service details to technicians.
• Review SLA technician reporting & documents, report deficiencies to clients for follow‑up, and compile results client reports.
• Monitor quotes for accurate labor, travel, rental, procurement costs and potential warranty.
• Express a thorough understanding of contracts and job service billing, to ensure work orders are accurate and invoiced in a timely manner.
• Review work orders with billing inconsistencies to check for correct labour rates & contracts before work orders are sent to be invoiced.
• Problem‑solve by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer.
• Understand service capabilities and effectively communicate all offerings to the customer.
• Demonstrate ability to balance priorities effectively across competing client demands and business requirements.
• Provide ongoing two‑way communication between the client and the Service team.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
• Obtain purchase orders from customers as needed.
• Provide support to other Service Coordination team members as needed.
• Promote team safety by understanding safety procedures and regulations.
• Maintain and foster a positive work & team environment within the Service Department.
• Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner.
• Perform additional duties as required.

• An organized individual with a strong commitment to customers, co‑workers and work processes.
• Experience with Windows and Microsoft Office products.
• Excellent customer service.
• Strong interpersonal skills and ability to work within a team structure.
• High attention to detail with strong organizational skills.
• Ability to prioritize and manage time efficiently for self and others.
• Excellent command of the English language verbal, written and telephone skills.
• Resourceful, ability to research information and present results to…