Guest Programs Liaison

Guest Programs Liaison - Portland, OR

American Cruise Lines is the largest domestic cruise line with over 20 ships operating solely within the U.S. and is the only 100% American‑owned and operated cruise line. Our goal is to share America’s Story on the finest American ships and deliver the best cruise experience across the country.

We are searching for a Guest Programs Liaison (GPL) - Portland, OR to join the Guest Programs Team. The position works directly with the Manager, Guest Programs and is the primary guest‑facing American Cruise Lines representative on site at the Portland International Airport in Portland, OR. The Guest Programs Liaison must be extraordinarily organized, energetic, outgoing and social, with excellent verbal and written communication skills.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

• Greet all guest arrivals at Portland International Airport according to travel information provided.
• Coordinate all airport‑to‑hotel transportation.
• Provide end‑of‑day summary to the shipboard team of any issues, questions or concerns that may be brought up by arriving guests.
• Work seasonal schedule averaging about 3 days a week at the airport.
• Be available at the airport 10:00 am‑8:00 pm on scheduled days, with occasional longer hours determined by airline flight schedules and/or delays.

• High level of communication and listening skills.
• Must be positive, enthusiastic, and outgoing.
• Excellent critical thinking skills.
• Ability to manage frequent last‑minute changes calmly and effectively.
• Ability to speak and compose in English.
• Ability to stand for 8‑10 hours a day.

At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.