Customer Service Representative

Location:

Portland (OR), OR, US, 97211 Career area:
Sales & Marketing Department:
Mgr & CSR#s Job Type: Permanent Apply by:
March 31, 2026

• Retirement Savings Plans with Company Match/Contributions
• Bonus Plan Eligibility

Pay Range- $54,849 - $67,069

The Customer Service Representative serves as the primary point of contact for customers and a key connection between Account Executives, Planning, and Production, ensuring a smooth flow of information and positive customer experiences. This role manages order entry, claims processing, status checks, phone inquiries, and email communication while maintaining accurate records and timely follow-through. Because the CSR represents the face of the company, strong attention to detail, organization, and professionalism are essential to delivering reliable support, resolving issues efficiently, and reinforcing the company’s reputation with every interaction.

This is an in‑person role at our N.E. Portland plant.

Required experience:

• High School Diploma
• 1 year of customer service experience

Preferred experience:

• ERP system experience
• Understanding of basic math

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.

We strive to provide equal opportunities for all to contribute and succeed with us.

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues – and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

• Hydro is a leading aluminium and renewable energy company committed to a sustainable future
• Founded: 1905
• Number of employees: 32,000
• Company presence in around 40 countries worldwide