Parking Technologies Coordinator ; NE - CPPW

The Position

Job Appointment: Full-Time

Work Schedule: Mon-Fri. 8 am - 4:30 pm. An alternate schedule may be available.

Work Location: 1120 SW 5TH AVE, PORTLAND, OR 97204

Benefits: Please check our benefits tab for an overview of benefits for this position

Union Representation: City of Portland Professional Workers (CPPW). To view labor agreements, current and future, please .

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and answer supplemental questions.

The Parking Technology Coordinator I holds a vital role in the Operations Section of the Parking Technologies Program. They coordinate and support the delivery of the City’s parking systems program by organizing, evaluating, and implementing operational and administrative functions.

The Parking and Regulatory Operations Division manages the operations of 2100 parking pay stations, Parking Kitty zones, a mobile payment app, parking customer service, and technology integration. We are responsible for making sure that our parking system can deliver multiple parking programs, events, and rate changes throughout the year, provide responsive customer service, and process over 8 million transactions annually.

• Coordinate day-to-day operations of the parking technologies programs, including the implementation of program and rate changes, event schedules updates, system access, and software updates.
• Support pay station, mobile parking payment zone, and pay by text inventory management. Coordinate parking installation/removal and its corresponding pay station, Parking Kitty zone, and pay-by-text terminal, and their integration with the Parking Enforcement system.
• Support the delivery, operations, and maintenance of parking payment programs, including parking payment cards, merchant validation, and other related products and services to meet compliance and required deadlines.
• Update and maintain parking databases. Organize and provide various parking-related data and reports.
• Support and coordinate special projects and oversee the work of contractors as needed.
• Support the parking program customer service, such as providing and explaining parking rules and regulations to parking customers, and processing citation dismissal requests and transaction refund requests.

An Ideal Candidate: will have knowledge and experience in managing and coordinating the operation of parking rates and programs as well as working with multiple internal and external stakeholders, vendors, to support parking programs.

• Have high attention to detail and a high level of accuracy: this position coordinates frequent multiple rates, programs, events, and schedule changes that can become repetitive task overtime. A high level of accuracy is critical to prevent any errors that may impact our parking customers.
• Excellent Communicator:
  This position requires the ability to communicate complex technical information, parking policy, and city codes to a wide variety of audiences both verbally and in writing to vendors, parking customers, and other work groups in PBOT.
• Innovative:
  You have an aptitude for continuous improvement and can excel in change management. You’ve demonstrated the ability to remain flexible, agile, and calm in a high‑paced environment that relies on quick and stable decision‑making.
• Problem Solver:
  You can identify problems early and value collaboration. You utilize active listening, effective communication, and facilitation skills in working with others to find resolutions.
• Results Driven:
  This position is high‑paced, dynamic, and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate, and professional manner.
• Dedicated:
  Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed.
• Organized:
  Able to work on a multitude of tasks and understand/respond to various situations in a fast‑paced, dynamic work environment.

• Have experience in data management