Customer Support Specialist

Job Description

Order Fulfillment Associate or (Customer Support Specialist I) is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing customers with the highest level of service possible.

Day to day:
Process purchase orders in the ERP system; accuracy and attention to detail are key. Review POs against quotes and resolve customer PO issues that may arise.

• Use company CRM system to manage work queue and verify customer product certifications.
• Review purchase orders against quotes to verify pricing before booking into the ERP system.
• Work with the sales team to obtain approval on drop‑ship orders and to verify that discounts listed on purchase orders are valid.
• Utilize the company ERP system to process purchase orders accurately and efficiently.
• Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction.
• Handle day‑to‑day correspondence via email & phone (approx. 10 calls a day); the majority of communication will be via email.
• Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back‑ordered materials, etc.
• Work with customers to resolve pricing issues on POs as they occur.

• Work with sales operations team to prioritize orders as needed when inventory is limited.
• Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
• Review and execute change orders and correction requests.
• Other duties as assigned by Supervisor.

Customer service, data entry, ERP system, CRM system, Microsoft Office, logistics, logistics manufacturing, service.

Customer service, data entry, ERP system, CRM system.

• High school diploma or GED plus at least 6 months of relevant experience.
• Excellent written and verbal communication skills.
• Ability to collaborate with a diverse cross‑functional team spread throughout the country.
• Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams).
• Ability to prioritize, manage multiple tasks and meet daily deadlines.
• Embrace a continuous improvement philosophy.

Entry Level

This is a Contract to Hire position based out of Tigard, OR.

The pay range for this position is $20.00 ‎–‎ $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision.
• Critical illness, accident, and hospital.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (voluntary life & AD&D for the employee and dependents).
• Short‑ and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation or sick leave).

Workplace type:
This is a fully onsite position in Tigard, OR. Final date to receive applications:
This position is anticipated to close on Mar 5, 2026.

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.