Emergency Communications Dispatcher

Overview

OHSU is proud to be designated a Magnet hospital by the American Nurses Credentialing Center. Just 9 percent of U.S. healthcare organizations hold this designation. We pride ourselves in not only serving our community with the highest of accolades but also pushing a multifaceted mission that strives for excellence within the OHSU Culture.

• Medical, dental and vision coverage at low or no cost to employees
• Covered 100% for full-time employees and 88% for dependents
• Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b, 401a and 457b)
• Up to 200 hours (equal to 25 full days) a year of paid time off
• 96 hours of sick leave a year (prorated by FTE status)
• Commuter subsidies
• Tuition reimbursement
• Access to group life insurance, disability insurance and other supplemental benefits
• Annual Raises
• Employee discounts to local and major businesses
• Childcare service discounts
• Growth/Development Opportunities

We want you, apply and work with us today! https://(Use the "Apply for this Job" box below)./

• Receive and rapidly triage and prioritize emergency and non-emergency telephone and radio calls for law enforcement and Facilities in a dynamic environment to determine appropriate action(s) to be taken.
• Maintain and monitor status of law enforcement field units and assign requests for emergency and non-emergency services to the appropriate unit(s) utilizing a computer-aided dispatch terminal and radio system.
• Effectively communicate with a variety of people with various educational, ethnic, sociocultural backgrounds, and identities.
• Maintain and thoroughly document accurate records of all events, written logs, and actions taken.
• Effectively communicate with and maintain positive customer service with callers, users, co-workers, PSAPs, and other Police, Fire and EMS partners.

• High School Diploma or equivalent
• Multi-line call center or telephone experience
• 1-year of customer service experience
• 1-year of computer data entry and retrieval of information or comparable experience
• Critical thinking skills
• Operate a multi-line phone
• Ability to learn the geography of the OHSU campus and surrounding areas.
• Ability to effectively use oral and written communication in performance of duties and responsibilities.
• Must pass a law enforcement background investigation.
• Must pass a Medical Examination.
• Must pass a Psychological Evaluation.
• Must attend the Department of Public Safety Standards and Training (DPSST) Basic Telecommunications Academy and obtain Basic Telecommunicator Certification within 18 months after hire; must complete annual certification maintenance requirements to maintain position.
• Law Enforcement Data System (LEDS) certified within first 6 months of hire
• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole
• Must be able to perform the essential functions of the position with or without accommodation

• Associate or College Degree
• Minimum of 1-2 years: dispatch or heavy customer service experience
• Radio communications experience
• 9-1-1 Emergency Communications experience
• Prior experience working with a Computer Aided Dispatch (CAD) application
• Alarm monitoring
• Ability to receive and prioritize both emergency and non-emergency calls for service.
• Ability to multi-task and perform many simultaneous functions while maintaining a high level of accuracy.
• Current DPSST Basic (or Intermediate or Advanced) Telecommunicator Certification
• Current Law Enforcement Data System (LEDS) Certification

Pay Range: $35.46 - $48.68 per hour

• Emergency Communications Centers can be noisy at times due to phones, radio transmissions, and alarm monitoring.
• Must have the ability to work shifts that span a 24-hour period (i.e., day, swing, and graveyard shifts), including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required.
• Emergency Communications Dispatcher positions are designated as Critical Function Personnel. Critical Function Personnel are expected to report to work…