Customer Service​/International Logistics

Customer Service & International Logistics Coordinator

This role is with a growing, Portland-based company that works closely with B2B customers across the U.S. and around the world. The team supports packaging and logistics solutions that keep products moving and customers satisfied. If you like staying organized, working with people, and being part of the day-to-day action of international business, this could be a great fit.

What You’ll Be Doing

• Be a main point of contact for customers, answering questions and providing updates on orders, pricing, shipments, returns, and availability
• Coordinate domestic and international shipments using dependable and cost-effective shipping options
• Help plan international routes, keeping freight forwarders and country-specific requirements in mind
• Enter clear shipment instructions so orders move smoothly from start to finish
• Support customers with required documentation and compliance needs
• Flag and pre-advise shipments that need special handling, such as import permits or formal entry
• Troubleshoot issues like delays, missing shipments, or pricing adjustments and help get them resolved quickly
• Assist with proposals, contracts, sales orders, and purchase orders
• Help determine product classifications and export license requirements when needed

What We’re Looking For

• Solid customer service experience
• Clear, friendly communication skills (written and verbal)
• Comfort communicating by phone and email
• Strong organization skills and good attention to detail
• Ability to juggle priorities and adapt as things change
• A problem-solver who stays calm and solution-focused
• Dependable, self-motivated, and comfortable working with different teams
• Willingness to learn new processes and systems
• 1 year + of customer service experience

$46,000 - $52,000

Please email your resume for immediate consideration.

Tia McKeen, Senior Managing Director - Staffing

Timing is everything. Whether you are aggressively in a job search or simply passive for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement for accounting and finance professionals. Many of our positions are not posted on the internet. Please contact me for more information about this role as well as other opportunities.