Leasing & Consultant II

Leasing & Experience Consultant II – Prime Residential

Portland, OR – Full‑time position

US $24.13 per hour + leasing commission

• Location:
  
  Wimbledon Square & Gardens, Portland, OR
• Units: 599
• Schedule:
  
  Thursday through Monday, 9:00 am to 6:00 pm
• Target Pay: $24.13 per hour + leasing commission

The Leasing & Experience Consultant II is the primary point of contact for current and prospective residents, serving as the customer‑service ambassador for the community. Duties include touring the community, building relationships with residents, and promoting the community’s amenities.

ಚಿತWarmly greet prospects, qualify, determine needs and preferences, and professionally present the community and specific amenities
• Answer incoming telephone calls, emails, and texts by exhibiting excellent customer service to efficiently address inquiries (prospect calls, resident issues, maintenance service requests, etc.)
• Ensure timely and professional follow‑ups are executed in accordance with company standards
• Compile all necessary lease application data, assist with application verifications, and notify applicants of qualification results in a timely manner
• Physically walk and tour the community and specific apartment units with prospects
• Visit and research competitive properties to update market survey data on a regular basis
• Identify innovative marketing ideas that may benefit the community and communicate them toింన the team
• Solicit property and individual reviews from residents and prospects when positive reactions are evident
• Collaborate with the leasing team to establish leasing goals and objectives, and track progress toward meeting or exceeding targets
• Provide training and mentorship to new leasing and experience consultants, sharing best practices and industry insights to enhance their sales and customer service skills

• Participate in ongoing resident relationship‑building activities including emails, telephone calls, in(IForth office drop‑ins, and meetings with residents and prospects
• Assist with resident concerns or related activities as requested
• Ensure the office, clubhouse, models, and “market ready” vacant units are in pristine condition
• Participate in monthly property renewal programs by preparing follow‑up letters, and fielding telephone calls as needed to increase resident retention
• Courteously accept service requests from residents and route to maintenance department accordingly
• Conduct service follow‑up with residents when maintenance jobs are completed
• Assist residents with the move‑in process, including walking of unit, lease paperwork, and contract follow‑up
• Prepare and distribute acknowledgement letters for residents who have given notice to vacate
• Assist with challenging applicants and help diffuse difficult conversations with understanding into screening requirements, appeals, and reports to support elevating applicants to the Community Director for review if not immediately approved
• Act as a liaison between residents and management, effectively communicating policies, procedures, and updates to promote transparency and trust within the community
  
  Proactively address resident complaints or concerns by investigating issues, proposing solutions, and following up to ensure resolution and resident satisfaction

• Facilitate full move‑in orientations for incoming residents to introduce them to the lifestyle at the assigned community
• Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a unique and memorable customer experience
• Introduce residents to all departments and/or services when encountering related questions that pertain to Accounting, Customer Experience, Patrol, Service Hotline, etc.
• Serve as liaison between current residents, service team members, and management to foster a vibrant community atmosphere for prospective residents and the community.
  
  Fullඟ
• Stay current and knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give direction to new residents
• Increase company reputation and…