Veterinary Receptionist

Overview

City Pets Vet is seeking an outgoing Client Service Representative to join our team. As the face of the hospital, CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time or part-time position, with a flexible schedule and availability needed Monday - Friday.

Full-time benefits and compensation
:

• Compensation: $19 - $21 per hour, for each hour worked
• Health package:
  Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

• Greet visitors and serve as the primary point of contact for clients
• Schedule and manage appointment flow
• Provide empathetic customer service and multi-task on a multi-line phone system and in person
• Process financial transactions accurately
• Answer inquiries and provide essential information about services

• 2+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in:
• Client communication
• Scheduling appointments
• Handling multiple phone lines
• Financial transactions
• General hospital cleaning

City Pets Veterinary Clinic, located in Portland, Oregon, is dedicated to providing high-quality and compassionate care for pets in a modern and welcoming environment. With a team of experienced veterinarians and caring staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From preventive care and wellness exams to advanced diagnostics and treatments, City Pets Veterinary Clinic prioritizes the health and well-being of pets while nurturing strong bonds with their owners.

As a trusted partner in pet healthcare in the local community, they are committed to ensuring every pet receives the best possible care and attention.

To determine specific pay, the Company will consider the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations if you need assistance completing the application process.