Emergency Communications Lead Dispatcher
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listing for:
APCO International
Full Time
position
Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Emergency Crisis Mgmt/ Disaster Relief
-
Government
Emergency Crisis Mgmt/ Disaster Relief
Job Description & How to Apply Below
GENERAL DESCRIPTION OF POSITION
To supervise and participate in all operational phases of the emergency communications program. Incumbent will supervise activities and oversee work of Emergency Communications Dispatchers, including setting schedules, reviewing work, approving leave, determining training needs and providing training, assisting in policy development, and reviewing operations to make recommendations for goals, objectives, and improvements.
In addition, the Emergency Communications Lead will perform all dispatching duties in support of public safety emergency services: receive and route emergency and non‑emergency telephone and radio calls; dispatch police, fire, and ambulance to calls for service; operate a variety of communication equipment including radio, telephone, and computer systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES Plan, prioritize, assign, supervise, and review the activities of the assigned division; oversee the work of Emergency Communications Dispatchers; monitor employee performance objectives; prepare employee performance reviews; provide or coordinate employee training; work with subordinate employees to correct deficiencies; implement discipline procedures. This duty is performed daily, approximately 30% of the time.Review the work of subordinates to ensure compliance with departmental policies and procedures, participate and lead staff meetings to review departmental services, procedures and activities; coordinate staff schedules; ensure appropriate allocation of staff resources. This duty is performed daily, approximately 5% of the time.Participate in the development of policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures. This duty is performed as needed, approximately 5% of the time.Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures. This duty is performed as needed, approximately 5% of the time.Participate in the selection of Emergency Communications personnel. This duty is performed as needed.Prepare and present reports and other necessary correspondence; provide staff support to assigned department and other City personnel; approve reports and records; respond to and resolve difficult and sensitive citizen inquiries and complaints. This duty is performed as needed, approximately 5% of the time.Assist in developing training programs for Emergency Communications. This duty is performed as needed, approximately 5% of the time.Receive emergency service calls from the public requesting law enforcement, ambulance, fire or other emergency service; determine nature, location and priority of emergency; dispatch emergency units as necessary; answer regular phone lines transferring, referring or receiving information. This duty is performed daily, about 10% of the time.Monitor radio console with multiple channels and monitor 911 emergency lines; enter and cancel entries in the assigned system; monitor non‑emergency lines and transfer calls to appropriate locations; operate various communication equipment in the performance of communication activities. This duty is performed daily, about 5% of the time.Answer non‑emergency calls for assistance; take reports over the telephone; answer and dispatch maintenance service emergencies during evenings, weekends and holidays; contact appropriate personnel for response. This duty is performed daily, about 5% of the time.Monitor radio traffic from multiple radio channels; process all requests of police, fire, ambulance personnel on radio as needed; record and document by computer entry all calls dispatched; provide timely and accurate directions to public safety units responding to emergency calls; maintain daily log of all field calls and units dispatched. This duty is performed daily, about 5% of the time.Operate the Mobile Command Vehicle and systems to support emergency responders in the field. This duty is performed as needed, about 5% of the time.Operate the in‑house computer system for call entries and inquiries;…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
