Service Advisor - Ron Tonkin Acura

Ron Tonkin Acura is a premier automotive dealership known for exceptional customer service, integrity, and a commitment to excellence. We are currently seeking a Service Advisor to join our professional and customer-focused service team. This is an outstanding opportunity for an experienced advisor who is passionate about delivering a premium service experience and building lasting client relationships.

If you thrive in a fast-paced dealership environment, enjoy working with customers, and take pride in being the bridge between service technicians and clients—we want to hear from you!

Ron Tonkin Acura is a respected, well-established dealership with a reputation for professionalism, quality, and customer satisfaction. We believe our employees are the foundation of our success and are committed to providing a supportive, rewarding workplace.

• High-Volume, Premium Brand - Consistent service traffic with loyal Acura customers
• Customer-Centered Culture - Focus on transparency, trust, and long-term relationships
• Modern Service Department - Clean, organized facility with advanced diagnostic technology
• Career Growth Opportunities - Ongoing Acura training, professional development, and advancement potential
• Strong Management Support - Clear processes, teamwork, and leadership that values your role

• Greet customers promptly and professionally, creating a welcoming service experience
• Listen to customer concerns and accurately document vehicle issues and service requests
• Prepare clear, detailed repair orders and explain recommended services and maintenance
• Communicate effectively with technicians regarding diagnostics, repairs, and timelines
• Provide timely updates to customers throughout the service process
• Ensure all work is completed according to Acura manufacturer standards and dealership procedures
• Review completed repairs with customers and explain invoices and future maintenance needs
• Maintain accurate records and documentation within the dealership service system
• Handle customer concerns and resolve issues with professionalism and care