Front Desk Agent; Part-Time

Overview

We are looking for a new part-time Front Desk Agent for evening and weekend shifts at The Hotel Zags. The Hotel Zags is a boutique, independent property located in the Fountain District of Portland, offering a hospitality experience enlivened by natural beauty and the local culture.

The Front Desk Agent responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate information and services. The role handles telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

• Greet guests and complete established check-in procedures for arriving guests using both manual and computerized methods to ensure guest satisfaction and timely room assignment.
• Facilitate guest checkout by following established procedures to close guest accounts and prepare rooms for the next guest.
• Handle cash transactions accurately, post monies and receipts, and maintain proper hotel records to present precise charges at checkout.
• Answer inquiries and accept reservations in person or by telephone, clearly communicating rates and information and using suggestive selling techniques to maximize occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and local events to provide timely and knowledgeable responses.
• Operate PBX equipment, handle incoming and outgoing calls, schedule wake-up calls, and page guests as needed to deliver timely service.
• Maintain responsibility for personal cash bank according to hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Education/Formal Training
High School diploma or equivalent

Experience
None required

Knowledge/Skills

• High school level mathematical aptitude, knowledge of standard cash handling procedures, and familiarity with computerized cash register systems.
• Experience dealing with the public and general customer service skills.
• Fluent in oral and written English.
• Ability to use tact and remain composed in a variety of customer service situations, including stressful scenarios.
• Highly organized with attention to detail and the ability to manage multiple tasks.

The physical demands described below are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Ability to read written communications and use a computer screen.
• Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to understand and follow verbal/written instructions, multitask, and communicate effectively.
• 90% of shift standing; bending and kneeling as needed when filing.
• Mobility to reach all areas of the hotel to assist guests.
• Occasional standing and occasional lifting of files and office items up to 25 lbs.

Prolonged standing at an indoor, climate-controlled work station with fluorescent lighting. Work inside 95% of the time.

The Hotel Zags offers benefits comparable to progressive employers, including:

• Paid sick time off
• Eligibility to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Great discounts on hotels, restaurants, and more